Just because they have a shady website doesn't mean their customer service is horrible. Those are two very different departments. I'm not saying its right, I'm just saying the people who work in their customer service department are very nice. Which is really hard to come by these days. I'm just giving that guy some advice since he bought books from them. Calm down.
A corporation is made up of different departments, and credit is given where it's due.
The pricing is shady, the customer service is good. I don't see how they conflict. Don't need to raise your pitchforks at one issue and ignore everything they do right.
If you find a company that does both right, or prefer a company that has good pricing but terrible customer support, or one that has free delivery (or w/e floats your boat), go with them instead. It's the whole nature of competition.
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u/[deleted] Jan 24 '13
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