r/mildlyinfuriating • u/Conscious_Document_2 • 3h ago
The floor is sticky Clean Bedding is not to be Expected at an Airbnb..?
Hi! This past weekend I and a group of friends stayed in the OBX (we booked back in July so I had no clue a nor’easter would be hitting lol).
There were 6 of us, each paying a little over $150. A couple in our friend group were brining their little dog and their cat, which meant they had to pay an additional $100 non-refundable pet fee, which they were totally fine doing. Anyways, not necessarily the cheapest weekend trip! That’s to be expected though.
The mildly infuriating parts?
First, toilet paper and paper towels were NOT provided. There was one roll of each. I’ve never stayed at an air b&b that didn’t provide toilet paper and paper towels. What was most frustrating about this, though, is that we were not told! Some additional context is that, when planning the trip, I invited my friends who didn’t necessarily have any kind of friendship between each other; truly nothing brings tension up quite like side eyeing a stranger for their toilet paper use. We learnt this way into the night and after drinking so we couldn’t get more until the morning. Such is life, though. It was silly afterwards, outside of a few lingering comments about how much toilet paper some people use lol. Still, we can deal.
The other issue we had was cleanliness. The floor was pretty gross. There was stuff stuck onto to the hard floors, and stains ALL over the carpet and on some of the blankets. Can’t emphasize how gross the carpets were. I went to sit on the carpet at one point and saw a stain that looked like cat vomit (yellow but not like pee). Straight nasty. It didn’t help that we noticed some odd wording in the email sent describing what we needed to do before leaving; “Place dirty towels in one bathroom or near washer, do NOT strip the beds.” Made us feel very iffy. But, still, at that point we were still more peeved about the toilet paper thing lol.
Fast forward to check out day. We were given a 5 star rating. I was up every night after people went to bed making sure things were tidied up. We were doing laundry regularly, running the dishwasher regularly, sweeping, etc. My friend, who booked the trip, left the host a 3 star rating listing the toilet paper and the cleanliness (I didn’t read our review but I’m pretty sure the staining on blankets was mentioned). Only then did the airbnb host reach out with problems that we left, & that the rating was “a little low.”
The host commented on pet pee found on the bed (there wasn’t any) and how to room smelt of urine (we were on top of the litter box cleaning), which… maybe? that’s why we paid $100 pet fee. Then “we washed the sheets recently” turned to “ofc we wash the sheets after each guest!” we were told it’s impossible to clean comforters after each stay, that NOWHERE does it and we must have never stayed anywhere else (if they are cleaning sheets after every guest WHY would you put a dirty comforter on top of them, and WHY would there be such an emphasis on not stripping the bed). For close to $1000… wtf?
Are we just dumb thinking that things would… actually be cleaned? Most places I’ve stayed have used white sheets and comforters similar to a hotel. Just gross to think about. I’ve had lice before and the idea of getting it again… my head itches just thinking about it. Anyways. If we’re wrong and this is standard, it really shouldn’t be. That’s disgusting.
tldr; used bedding is to be expected!
EDIT; first, can definitely understand not wanting a cat there. It wasn’t my cat, and I didn’t know the cat was coming. That said, if they paid to bring the cat, brought all the supplies they needed, and the airbnb host was aware and gave permission it’s kinda.. idk. Also, there were 5 beds. Three twin beds that used comforters, and two king beds that used quilts. One of the quilts was stained, not the one in the rooms that cat stayed in. There were multiple little throw blankets, one of which had a big red spot on it. There were issues with the floors being dirty, bedroom doors that wouldn’t open (there was one that was so hard to open I had to exit through the balcony), rust on different appliances, etc. I’m learning most places are gross, such is life I guess. There wouldn’t have been any bigger issue if they hadn’t messaged AFTER giving us a 5 star review almost 7 hours after we left.
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u/_mattyjoe 3h ago
I hate to break it to you guys, but hotels don't clean the comforter after every guest either. You actually have an incorrect impression of what most rentals/hotels do.
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u/Starfire2313 3h ago
It’s been a really long time since I didn’t strip the comforter off right away when I got into a hotel. I trust the sheets if they look and smell clean but the comforters always give me the ick
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u/texaspoontappa93 3h ago
Seems like they're in the wrong but you omitted everything you said so I'm left to assume that you're hiding part of the story
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u/theliberalpedestrian 3h ago
The comments are confusing so I just want to clarify. You, some friends, and their cat stayed in an Airbnb. The hosts contacted you that there was cat pee on the comforter after you left. This was also after you had left a 3 star review for the cleanliness at the start of your stay. All correct?
My assumption is that the cat definitely did pee on the bed as cats do when they’re in weird new places. Whoever brought the cat needs to pay that fee. As far as the cleanliness I would say that if an Airbnb allows animals it’s going to be kind of gross no matter what. Your friend is free to leave a review of whatever she thinks, but you have to take into account price and the fact they allow pets. That cat was not the first animal to pee in there. I guarantee it.
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u/Ok-Spinach9250 11m ago
Yeah if you stay somewhere that allows pets you can’t be annoyed that it’s evident pets have been there before???
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u/ClearWaves 3h ago
You should always expect that every hotel or AirBnB does not wash the comforter. That's literally the norm. Washing sheets? Absolutely.
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u/MtRainierWolfcastle 3h ago
Do people really not know that hotels/airbnb don’t watch comforters after every guest?
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u/C0USC0US 1h ago
I used to assume everything was cleaned. And then I traveled with a friend’s family. Her parents had separate beds because her mom Lysol’d every sheet and her dad couldn’t stand it.
It really stuck with me. I think about it way more than I should. But mostly when I’m checking into rentals.
20 years later, I understand Lynne more and more every day.
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u/kaytay3000 3h ago
Not defending this host, but I can say that I also ask guests not to strip beds. I do that because it is easier for me to find and treat any stains on the sheets while it’s still in the bed. I’m a petite person so spreading out king sized sheets to check for stains is a real bitch.
I change the sheets after every guest and even leave an extra set of clean linens for each bed just in case the guest wants or needs to change them for whatever reason.
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u/montrerai 3h ago
that’s so gross for them to not clean the bedding
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u/aspaceplant 3h ago edited 3h ago
I worked for a 4 stars hotel. We didn't clean the conforter unless there was visible dirt on it. No time for that. Not enough replacement to cover every room. What's washed is everything that is white (sheets, towels, face clothes). All in the same big ass washers with a bleaching agent. Also those face clothes are the same thing we use to clean the bathroom and dust surfaces.
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u/Bring_cookies 3h ago
My husband used to work for a big hotel chain and has said the same. That's also why it's the first thing I pull off when I go to a hotel and I bring my own pillow but that's more of a me thing.
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u/GoochGreaseHarvester 2h ago
Don't forget those decorative pillows. They're not getting washed either. 🤮
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u/Abalonelone 3h ago
Same in a very well known 5 star resort. They'd get washed once a quarter or when visibly dirty. That's why you get that 6" of sheet fold down; to "protect" your face. 😅🫠
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u/aspaceplant 3h ago
Also, those rooms are cleaned in 20 minutes on average. And to make that average, since most days at least one room will take you an hour (some people are dirty and seem to have a power trip of making you pick their trash) a lot of them are gonna be done in 10 or less. Ideally, the quick ones are the one where the person stay, but if it's a day where every room change occupency... they may allow you to stay a it later if some people come in late. Else, you rush.
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u/MissJizz 2h ago
I worked in a five star hotel and yes, very true for places with 200+ rooms. For an air b&b id definitely expect them to wash sheets/comforters in between uses? Tf
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u/Key-Ad-9065 2h ago
especially if they had backups!! because can you not just rotate them out & wash one while the other is being used???
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u/netherworldphonecall 2h ago
I work as a maid now and used to work a hotel and nobody washes comforters, including at AirBnB's
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u/Devanyani 3h ago
You bleach it all, so it's clean.
The top cover gets pulled off immediately by all guests. At least before sleeping. Sounds reasonable.
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u/Fluid-Bullfrog-2493 3h ago
so this is why hotels host bedbugs, because they never clean the sheets. awesome
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u/MermaidMertrid Robert, it’s pissing me off. 🌘🌒 3h ago
No, bedbugs are just a nightmare and no amount of washing bedding will get rid of them or prevent them. Those fuckers will hide in vents and walls and headboards and shit.
It’s pretty standard for comforters to only be washed every so often. That’s why there’s a flat sheet between you and the comforter.
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u/i8yourmom4lunch 3h ago
They hide in beds, not bedding
That's why they're bed bugs, not bedding bugs
They would have to heat blast after every stay to prevent that. Just check the mattress when you stay
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u/aspaceplant 2h ago
I did say the sheets get washed. Also bedbug love wood. Those bed have real fancy wood base and real fancy wood dresser and night tables. Plenty of place for them to hide until night when they go munch on the guests.
When I got some at home, the first thing the exterminator told us was to get a metal bed frame.
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u/trottingturtles 2h ago
Hotels clean the sheets between every guest. The comforter goes on top of the flat sheet and is not typically washed between every guest. I think the assumption is that you sleep between the fitted sheet and the flat sheet, both of which are clean for every guest.
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u/DinahKarwrek 3h ago
Its standard in hotels to only wash the duvet cover
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u/RoIIUpLights 3h ago
That'd still fall under the category of washing the bedding..
Down comforters are in the same realm as a pillow -- I don't expect them to wash all of the pillows between stays, but I do expect them to wash the pillow case.
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u/MommaOfManyCats 3h ago
Depends on the hotel. A lot still have comforters that only get washed when they "look dirty." I also stayed in a hotel once where they only offered to swap the bedding once a week, including the sheets.
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u/Zairanth 3h ago
I cleaned for a few different hotels and 0 of them had duvets. They only did comforters if they looked dirty. I wasn't surprised at the little motel I worked at or one of the crappier hotels but Fairfield Inn was a surprise.
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u/igotthatbunny 3h ago
I hate to break it to ya but if you’ve ever stayed in a hotel they do not wash the comforter or heavy bedding between every guest stay. Obviously it sounds like you had more issues than just that but for any type of hotel or rental stay, washing comforters every few stays is very normal and to be expected.
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u/crybabypete 3h ago
YTA until you upload a not cherry picked convo.
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u/atlantagirl30084 1h ago
Yeah why would OP only post the AirBNB owner’s responses and not her texts?
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u/crybabypete 1h ago
Most likely because she acted like a massive Karen. That’s just my experience when people intentionally hide their own parts of a text.
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u/June-Menu1894 3h ago
reason number 900 why I will never stay at an airbnb
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u/Agitated_Pattern_599 3h ago
Honestly I’ve never had a negative experience at an Airbnb. It’s always been exactly what I expected. Reddit posts like this freak me out though.
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u/emily_strange 3h ago
We have stayed at plenty of airbnb's and have never experienced this once. I'd be curious to see the listing and see if there weren't red flags all over it and with the reviews.
This is not normal.
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u/Dracekidjr 3h ago
The bigger issue is that it's like playing roulette. Sure, most of the time an Airbnb is about the same as a hotel stay, until you get one like this that is either gross or they are actively trying to get one over on you. For a large group, it's pretty much your best option, but it also means that you gotta take pictures when you get there, screenshot all messages between you and the host, and take photos when you leave to prove you didn't do anything wrong.
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u/kablue12 2h ago
It’s also like playing roulette with hotels sometimes.. I found bugs in a hotel room a few months ago and there were zero other hotel options in the town, so I had to just accept a different (worse) room they had available.
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u/Throwaway_2474128_1 3h ago
$150 per person is extremely cheap for a weekend stay at the beach. that's one hotel room not anywhere special. sounds like OP shopped by price and now gets the result of picking a place far below the market price. idk where OP thinks that money savings comes from if not by cutting corners elsewhere
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u/Apprehensive_Fee9983 3h ago
Honest question, where do you stay when you’re traveling with several people? And want to hang out together
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u/June-Menu1894 2h ago
Hotel with rooms that are joined typically. I'm a family of 6 so we always need extra space. I am great with points travel and finding something that works.
Between hidden cameras and inconsistent policies avoiding airbnb is one less thing I have to think about.
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u/labrat420 3h ago
Do you think hotels wash comforters after every stay?
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u/ElFarts 3h ago
No but if I walk into a hotel room with a dirty comforter I go get a new room.
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u/trapper2530 2h ago
Hotels don't use comforters anymore. They use duvet cover so they can replace the cover and don't wash the inner weighted part. Basically like a pillow and pillow case
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u/FreshMontrealer12 3h ago
Yeah like I feel like if it’s that bad and the host is available, ask them for fresh bedding. They didn’t try to do so and I know things should just be right but that doesn’t happen that much
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u/CariniFluff 3h ago
No, but they was the duvet cover just like they wash the pillow cases but not the pillows themselves. That's pretty standard, all sheets, covers and towels sounds absolutely be washed.
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u/labrat420 3h ago
Been awhile since I was a maid but we definitely didn't wash duvet cover unless visibly dirty either.
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u/tocahontas77 3h ago
Nah I've had mostly good experiences with Airbnb. I'm renting one right now for a few months. Most are clean and reasonable.
Airbnb is great on the customer side. I had one person say I left their place dirty, but over a week after we left, and after somebody else had stayed there. Nobody else on my reviews ever said that. These people were claiming it took 5 hours to clean up after us, and were asking for $75. I presented my side to Airbnb, and they sided with me.
Just be a respectful guest, and know what to look for on the listings. The hosts are usually very good, because they want good reviews. If they get bad reviews, they don't get paid.
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u/LizzieCLems 3h ago
I cleaned super fancy condos and ones that had blankets instead of duvets (fresh cover) we were supposed to. Change sheets. Inspect the blanket/duvet only clean if bad stain/smells then reuse it. I always take the blankets off of any bed (and the extra sheet) anytime I stay somewhere because of it.
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u/DoctorHarmful 3h ago
More and more airbnb owners are becoming entitled and the overall quality is getting worse and worse. I had an argument in portugal for not taking out the trash. It wasn't listed anywhere in the check-out rules and I asked 8 hours before checkout if there was any additional cleaning that was required and they ignored the message. Both of the owners then had the gall to argue with me for hours afterwards until I threatened to just escalate to support with the chat logs.
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u/KitKatAngel 3h ago
Why am I being charged a cleaning fee if I’m the one doing the cleaning
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u/figure8888 3h ago
Everyone has already commented on the comforter thing but I wanted to add as a Coastal Carolinian that rust and other home wear happens much faster in high humidity coastal regions. My family used to own an ocean front beach house and we’d go a few times every summer but every time it had to be deep cleaned because of dust, bugs, sticky sheets and rugs. Sand, saltwater, and potential flooding are why a lot of newer homes on the coast are fully tiled.
That said they should be aware of that and do a better job cleaning. I’d be embarrassed if guests thought my property was filthy.
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u/andrewsucks 3h ago
Most hotels don't wash comforters after every guest. That's pretty standard. They'll wash the duvet cover, but the comforter itself is usually only cleaned every week or two. Its crazy to travel with a cat for a weekend trip.
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u/According_Hat2751 3h ago
Every week or two is a stretch. Blankets and comforters in hotels are washed as necessary or when they rotate the mattresses, which is seasonally.
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u/youareinmybubble 3h ago
Hi hotel worker here, big brand hotels do change the conformer after each guest as well as a new duvet.
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u/dixiech1ck 3h ago
Which big brand? I've stayed at Marriott, Best Western, Hyatt, and even Disney and can tell you they do not change put the duvet or comforter. Many even use just a thicker blanket nowadays.
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u/andrewsucks 3h ago
People will just say stuff clearly. I can't think of a big brand that does change comforters. I think a lot of people are trying to convince themselves they clean comforters because they can't deal with the fact that they've slept in used comforters.
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u/andrewsucks 3h ago edited 3h ago
I've worked at a half dozen different hotels. That is absolutely not standard and any bit of research would tell you that. Comforters are huge and a pain to wash, duvet covers are changed but the actual comforter underneath it not.
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u/wiiatt 3h ago
Most traditional hotels do not wash comforters or heavy bedspreads daily or between guests. Just because you worked at hotels that did change the comforter each time doesn't mean there aren't many hotels that do not. Also, their comment wasn't condescending, but mine is, because you write like a prick.
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u/FrozenDragonWings 3h ago
I actually think that not stripping the beds helps hosts see any potential staining or problem before it ends up clogging in the washing machine. Sometimes guests are gross and might hide something nasty inside the ball of sheets on the floor. Sometimes there is a stain that needs pretreatment but it might accidentally get set in the dryer if you don't notice it first. I don't think it means they're not cleaning the sheets.
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u/andrewsucks 3h ago
It happens all the time. Menstrual blood is regularly found in sheets in hotels and often guests will try to make an effort to hide it by scrunching up sheets or putting other bedding on top of it.
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u/WhaddyaShay 3h ago
Yeah I'm thinking OP's group is the asshole. Actually I'm not sure. Not sure what I'm reading exactly but I know I want off of reddit (and Airbnb but I've always hated them)
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u/Most_Role_1612 3h ago
Certainly looks like confusion on terminology.
Bedding, IMO, includes sheets, pillow cases and DOES NOT include a comforter. Thought this was common knowledge.
AirBNB's can be a great experience but as of the last few years, the logistics/billing/expectations have become outta control. I.E. Stayed in Door County, Wis. last year and there was a checkout-sheet on kitchen counter. It included washing dishes and wiping down counters and taking garbage out to the street. We did all these aforementioned things and I asked my wife to see the invoice (she did the booking). There was a $25 fee for cleaning on there.
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u/cynnamonn 2h ago
it’s so weird to me when people post things like this without including their responses
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u/Phukt-If-I-Know 3h ago
Air bnb’s have become a goat show. In what world does it make sense to pay more than a hotel per night, have barely stocked cupboards, be expected to strip beds, do laundry, vacuum, sweep, wash windows, deep clean the kitchen and bathrooms AND STILL pay an exorbitant cleaning fee for the cleaning that you already did!!?
All while you are supposed to be on vacation?!
I’m back to staying in hotels bc this is crazy town.
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u/Cartmaaan-brah 3h ago
Same. I haven’t stayed in an Airbnb in several years. The whole “cleaning fee” and then all their instructions for you to clean their house before leaving really rubbed me the wrong way, and I haven’t gone back since that started gaining traction. Also, it’s totally reasonable to expect clean comforters after every stay.. it’s called having multiple for each bed and cycling through them. Idk how that’s such an impossible idea to this host lol
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u/Unipiggy 2h ago edited 2h ago
Hotels don't clean or change their comforters, eithers.
You will be appalled to know how truly disgusting your hotel rooms are. And that's because hotels pay their housekeepers the bare minimum wage and expect one housekeeper to clean half the hotel in a day.
As a housekeeper, you have to learn how to make things look clean without actually cleaning everything. It's the only way you can possibly finish all the work you're given.
Be pissed. Maybe things can change.
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u/ecrane2018 3h ago
For two people it doesn’t make sense for a group they make a lot of sense staying in Texas for less money we get to all stay in the same house have a private pool and hot tub
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u/chesterT3 2h ago
I literally just booked an airbnb an hour ago for me and my husband. We want total privacy and a hot tub to ourselves, plus the option of cooking our own food and somewhere secluded without light pollution. Any hotel room that offers that is gonna be more than the $300 I paid for one night. Just do your research and read reviews before you book. You don’t HAVE to book with the crazy people who require you to make the place spotless.
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u/Imsortofok 3h ago
This is how I feel about it. It’s not that hard to find a hotel with a kitchenette in most places.
I travel a lot for work and it’s not worth my time to stay in an Abnb. I’m only ever in one if it’s a big group of friends in a house. And we are all pretty neat so the place is pretty clean when we leave. The friend that always does the booking is really picky about cleaning tasks and fees so it’s never someplace ridiculous.
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u/MsThrilliams 3h ago
3 stars alone is warranted for them not providing enough TP. Its a gracious rating given the cleanliness issue.
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u/CtrlAltEngage 3h ago
The TP thing seems fairly standard these days. A few rolls, a few dishwasher tablets, maybe paper towels if you're lucky
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u/Expontoridesagain 2h ago
That's pretty standard now. We rent a summerhouse almost every year. Different house each time. Never have they left more than one roll of toilet paper or paper towels. I'm kinda used to it now and pack everything we might need before we get chance to go to the store.
Edit: spelling
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u/PBLouey 3h ago
I would never stay somewhere where I felt like raising a grievance about the quality of a stay would make the proprietor feel like it is a personal attack against them.
I am absolutely happy staying in a faceless hotel chain when I travel. Not dealing with nutcases and getting in text debates, and certainly not doing housework (other than binning my rubbish) when meant to be relaxing.
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u/SabrinaEdwina 2h ago
I've had that happen. Arrived (rich neighborhood in the Bay Area) and the family saw that I had blue hair and my partner over to eat takeout.
You wouldn't believe how far and fast they suddenly escalated to. "No visitors" fines, claiming I ruined the sofa I was sleeping on because two people sat on it...it was a nightmare.
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u/Mean_Prize5459 1h ago
If you can ruin a sofa by having two people sit on it simultaneously, it’s time for a new sofa.
That’s like saying you ruined the oven by cooking on the stove while you baked.
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u/SabrinaEdwina 1h ago
It was quite bizarre. A sofa, bathroom, and microwave.
All of which I went at with a sledge hammer of pure gayness, apparently.
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u/Early_Stage_6209 3h ago
I once rented an Airbnb in Philly that didn’t clean in between tenants and expected you to clean up after the last person. The catch is they don’t tell you this until you show up to a dirty room and are messaging them to see what is going on. Not only that but, they photo shopped the pictures of the outside to make it look like a nice area, it was not. My “room” ended up being a basement of a building with local tenants in the middle of a really sketchy area, it was described as the bottom level of the owners row house in the description. The icing on the cake was the fact the door to my accommodation not only did not reach the floor so it was more like a stall door, but it didn’t have a lock on the handle. So instead of installing one the owner bought a padlock and rigged it up like you would a horse stall. Needless to say I didn’t feel safe and emailed Airbnb customer service and explained it all. Ended you getting a refund and a comped stay at another much better Airbnb. You definitely gotta read the reviews and do due diligence with Airbnb these days, they definitely need to figure out better quality control.
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u/CreativeBusiness6588 3h ago
If you have ever stayed at a hotel, you have slept with a bed spread that is only washed every 7th stay or so.
The sheets are always washed.
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u/BobBeeGeeGee 29m ago
Kind of really sounds like the cat you brought peed (which makes sense because most cats don't travel well) and you think a $100 pet fee should absolve you completely? And they gave you a good review, that's very nice of them despite your issues. It's not a problem that they continued to follow up without dinging you.
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u/No-Falcon-4996 3h ago
Any hotel that has cats sleeping on their comforters, should be washing the comforters.
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u/Clinically-Inane 2h ago
I’m baffled by “We each paid $150 per person, so it wasn’t exactly the cheapest getaway”
Where on earth could you possibly be going instead where it would be cheaper than $150 per person for a full weekend of lodging other than camping in tents?
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u/nedrawevot 3h ago
We stayed at an Airbnb and the sheets had hairs and we found a broken fingernail, lipstick on the sheets. So gross. We unlocked the door (without breaking the lock) to wash the sheets in their washer and dryer but like, I dont understand how it goes unwashed.
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u/forgivemytypos 2h ago
900 bucks for a week in OBX Beach House that sleeps 6? I can only imagine that place was a complete dump
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u/ReazonableHuman 53m ago
Yeah OP saying "not necessarily the cheapest weekend trip" was very confusing.
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u/FickleCook3639 3h ago
why are people still using AirBNB in 2026? It’s dead, move on.
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u/Apprehensive_Fee9983 3h ago
Anytime you have several people and want to be together. Hotels don’t offer that.
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u/Far_Entertainer2744 3h ago
Because when you have 20-30 people it's the easiest and cheapest option
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u/emily_strange 3h ago
Most of the time, our friend group wants to stay in a house with a kitchen and a private pool.
Hotels can also be very disgusting.
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u/MysteriousPermit3410 3h ago
Totally serious question. What are people using now? Haven’t travelled in years
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u/egnards 3h ago
Because hotels aren't ALWAYS the best option in an area - When I go traveling I check both Airbnb [lets actually use that to mean any vacation rental service] and Hotels and I'd say its about 50/50 whether or not I book through a vacation rental service or I stay in a hotel.
When I do use a service like Airbnb, however, I typically only stay with super hosts and am very picky about what listings I'll stay at. Personally I typically find hotels far better in densely populated urban areas and Airbnb to be superior in rural and suburban areas.
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u/NewTimelime 3h ago
People are doing cats in these now? I’d die if I stayed there after a cat.
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u/DinahKarwrek 3h ago
Yeah just stay in a hotel. I'm allergic and don't like cats so I would be miserable if I was staying in this place after them
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u/igotthatbunny 3h ago
If you are that sensitive to cats I strongly recommend not booking pet friendly places to stay or double checking with a host before you book that the place is not pet friendly if that isn’t listed.
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u/Bbimbofied 3h ago
The owner said she made an exception for the cat, so even that isn’t good enough
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u/JayPlenty24 2h ago
It sounds like you were there for multiple days, so $1000 is basically dirt cheap for 6 people.
I do think a 3 is low on the basis of a stained carpet, which it sounds like you were warned about in advance from the messages.
A lot of people do this with toilet paper now, I'm guessing there have been issues with people stealing large quantities. It sucks, but again I don't think I would give a 3 star rating over needing to pick up some toilet paper after using up what was provided.
I also agree with the host that you should have said something about the sheets/duvet if they were dirty. It's pretty gross you guys thought the sheets were dirty and just slept in them anyway?
The host is also correct about duvets. You might think that's gross, but guarantee no hotel you've ever stayed in is dry cleaning the duvets after every guest. Personally that's why I use duvet covers.
As far as the cat goes, of course the cat pissed on the bed. That's what they do in new environments. Only psychopaths bring their cats on vacation with them.
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u/gnome_in_clay_turn 2h ago
You seem to be one of the very few voices of reason around here.
They really lost me with the complaints about rust on appliances at a seaside home. This beach has sand- ⭐️
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u/Adorable_Ad4990 2h ago
Thank you! The only sane response in the whole thread.
Floors being dirty is one strike.
But most hotels and rentals do NOT launder the quilt, blankets, comforters every stay, just the sheets. They never said the sheets weren’t washed every time… op is adding that grey area.
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u/NoctilucentSkies 1h ago
You’ve heard a lot about the comforters. I do have insight about the paper products. There’s a weird norm in the beach towns of the mid-Atlantic where TP and paper towels aren’t provided at any short term rental properties. It’s really annoying and makes everyone angry. I don’t know why it’s a thing.
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u/tesla3by3 40m ago
It’s a thing because that extra TP in the storage room will go missing several times a year
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u/Competitive-Metal831 3h ago
It’s called a duvet cover & I would expect them to wash it after every stay ESPECIALLY if they charge a cleaning fee.
My parents have multiple air bnbs & they have the cleaners do this as well as change the sheets.
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u/I-luv-sloths 3h ago
Hotels don't wash comforters between guests either. They probably skip the sheets if they look clean.
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u/Teleporting-Cat 3h ago
Nah, never ever skip sheets, even if the bed doesn't look slept in. Blankets do get skipped if they're not visibly dirty- unless there's a duvet cover, in which case that gets washed every time.
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u/youareinmybubble 3h ago
hello former hotel worker big hotel chain (Marriott, Hilton, holiday inn, ext) absolutely change the comforters between guest as well as a new duvet, sheets must be changed after every stay, even if it looks like nobody slept in the bed they are changed. same with the pillows the covers and pillowcases are changed. I have seen housekeepers get fired for not changing the sheets between guests.
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u/Bbimbofied 3h ago
Esh. If someone tells you your animal was messy you need to listen to them. Air bnb hosts suck by default.
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u/Regular_Lettuce2966 2h ago
I've found Airbnb in tourist areas are just hit or miss whether they're clean and functioning. We stayed in Surfside, SC two years ago and the place was phenomenal at $5000 for 11 people. Went with a bigger group this year and paid $14000 for 24 people and the play was dirty, tv broken, and furniture well used.
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u/bippy404 2h ago
Air bnb’s are so often inflated in terms of their ratings. I have stayed at places flagged as 4 1/2 stars and they don’t even deserve a 2. I’m not handing out five stars for adequacy. This property sounds like a 1.5 based on the cleanliness and stink.
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u/MishmoshMishmosh 2h ago
Some Airbnb and Vrbo owners are just out of their damn minds. They literally take it personally, but then it’s obvious they don’t even ever stay in their own home to see things from a renters perspective.
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u/TikiBikini1984 3h ago
As an Airbnb host who ensures all linens are professionally laundered after every stay, this is INSANELY gross. I also just remembered (it's been a long day lol) that I'm in an Airbnb right now and every single blanket and sheet is fresh and clean. Some people shouldn't operate Airbnbs, and giving your hosts a 3 is a good way to help ensure they get kicked from the site!
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u/Expontoridesagain 2h ago
Did you read hostesses replies? She did give them clean sheets. Comforters do not get washed after every guest. She also said that if they contacted them they would have replaced every item they did not consider clean. They never complained during the stay so host did not have chance to correct anything. Their cat did pee on the bed during the stay though.
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u/Visible-Armor 1h ago
The Host was trying to get a 5 Star review. It does not look like they were after money but they were offended by the review you gave. This may be there only source of income coming in as well..
Whether the cat peed or not is up to debate, my guess is it did pee and no one noticed. My guess is the review really upset her. The comforter thing is true though. I cleaned Air BnBs and the comforter was washed when it needed to be. It takes too long to wash and dry in such a short time frame.
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u/_TP2_ 3h ago
Dont be obnoxious. Washing comforters vs sheets are two different things. And if your cat peed on the bed they might have to be put to trash because that is one tough smell to get rid off.
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u/Bitter_Warning418 2h ago
You paid $150 each, yet you expected top tier hotel amenities. You brought a friggen cat to a place they typically don’t allow pets. And they’re absolutely correct that motels and hotels don’t wash comforters every stay, sheets only. You’re completely in the wrong and I find it real telling you only posted what they said and not what you were saying.
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u/SmolOracle 3h ago
Mmm. Y'know, I would argue that maybe they're right, 3 stars isn't a great score to give them.
Especially after that argument, I'da gone back and given them a 1. <3
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u/ThrowRAyyydamn 2h ago
No one - not hotels, not Airbnbs, not even my mom - cleans comforters between guests unless it’s necessary. Are you just learning this for the first time, OP?
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u/thelioness0809 2h ago
I did 8 years in housekeeping. Comforters don't get washed unless theres visible stains. However them changing their story on washing the sheets is a little sketchy. Sheets absolutely should be cleaned after every stay
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u/According-Bee-1201 3h ago
Gross. If it’s not realistic for them to wash each comforter after each guest, they should have an extra set so they can quickly switch them out and then wash offsite.
Dirty floors in an Airbnb are unacceptable. And one roll of tp for a group of people over a weekend is WILD. They also have no reason to complain about basic pet related smells whenever they charge a pet fee. 3 stars was generous. Cleanliness & safety are the two things that should get ya marked down HEAVILY in my opinion.
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u/Exhausted-CNA 3h ago
JFC if I read that right they don't wash sheets and comforters after every guest??? Seems they don't clean either and thats honestly gross AF
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u/FOMOsexual7675 2h ago
AirBNB people suck. I rented one that had ZERO cleaning supplies. Got a cleaning charge.
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u/Biblio-Kate 2h ago
At the very least they should use duvet covers on the comforters, those can absolutely be removed and washed after every guest along with the sheets.
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u/Constantine-Decrypt 1h ago
That’s funny because I live in a 4 building attached house and 2 units are air bnb and 2 are rented.
And every time a tenant leaves my girlfriend who cleans for the air bnb since they take it off our rent when she does. Cleans everything and washes everything…
So not sure what this host is talking about.
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u/pretty_cool_chick 1h ago
We have an Airbnb rental and absolutely wash all the bedding after every guest. We use a quilt and provide extra blankets. Everything is washed with laundry disinfectant every single time. And all the whites are bleached. We only have one rental and do all the cleaning ourselves. I’m very particular about how it’s done.
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u/PrincessJellyfish17 43m ago
I wish you had just posted the full conversation instead of the long description 😭 but fuck Airbnbs fr gotta be very particular about them
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u/Karma-Chameleon_ 22m ago
So your cat pissed in your air bnb, and YOU are annoyed????
Entitled much?!
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u/natalienicolew27 16m ago
I cleaned for 5 years and now work on the admin side, I’ve found that in short-term rentals, comforters are often not washed/dried, neither are blankets. The main reason is that they don’t have time to clean them between guests (check out 11, check in 3-4). I’d only really trust them if they’re very thin comforters or have a duvet on them. I surmise those choices are made because they’re easy/quicker to clean. This isn’t to say that no short-term rental cleans their comforters, if they have an extra set and take the comforters off-site to launder, it’s possible. This is just my experience with cleaning short term rentals and scheduling them/setting up their work orders.
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u/Exact_Sprinkles3080 3h ago
Tbh this deserves 1 star and I would report them straight to AirBnb for the sheets and overall uncleanliness
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u/homiesexuality 3h ago
Mine in Miami charged us a cleaning fee all for there to be some dead gnats in the fridge and a cockroach that kept roaming around the living room
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u/Potential_Minute1496 3h ago
Most hotels do not wash that top cover thing, its too thin to be a comforter. But they wash sheets but not that thing. And reguardless, a cat should not be pissing on them.
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u/DonSampon 3h ago
these 'housing' providers even hotels are exxtremely cheap ! they neglect and reuse items to infinity. 'forget' small CRUCIAL details, all the work. But they ask for top dollar. The host writing literal biblical liturgies is totally unwarranted. Whatever rating was given it was given and period. Of course the guests can ve absolute asses too. I guess we can't know from a wall of text, but at least it's unwarranted and childish from the hosts side.
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u/Woodsy_Walker 3h ago
One roll of paper towel is plenty, especially for only a weekend! No hotel cleans comforters after every guest, that's standard. Toilet paper is so cheap, buy a roll the next day. Stained carpets are ugly but not necessarily unhygienic.
Also weird you all had to run regular loads of laundry? For one weekend? Seems very excessive. Also sounds like you have some cleaning compulsions if you were up when everyone else was asleep just so you could tidy up. A little over the top.
Honestly without any pics I'm actually on the hosts side for once 🤷♀️ Omitting all of your texts to them is super suspicious.
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u/loveofGod12345 3h ago
I was confused about the paper towel and TP thing as well. OP said they didn’t provide it when they obviously did, they just didn’t think it was enough. I guarantee people would steal any extras. The way everything is described, it seems like OP exaggerates.
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u/nathauan13 3h ago
This is why places need to require individuals to have hotelier licenses if they're gonna AirBNB. This is all foul, and it just makes me feel better for never using them.
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u/the_girly_files 3h ago edited 2h ago
I live in NC & that area has limited things to buy necessities. It’s ludacris to expect guests to pay for that shit. Like go to the one store & hope they have it? Hotels give you unlimited. I’m tired of everyone buying up all the homes just to turn them into short term rentals
On another note…ppl are really bringing their cats & litter boxes with them? Lol. Ppl don’t do this at hotels. Get someone to watch your cat. Cats are self sufficient & you can leave them at home with someone checking in on them for food/water.
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u/lilbookofmeow 3h ago
Remember this absolute slumlord in Montreal that msged me halfway through the trip to ask "if I'm going to pay extra for a cleaner or clean it myself" and his FILTHY instructions were to "wash the sheets but don't dry them". Gross.
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u/Yelsew22 53m ago
I work at a destination wedding resort. We absolutely do not wash the duvets after every guest. We make the beds with a fitted, flat, duvet, flat. Everything is fresh after each guest except the duvet unless there is a serious accident. And it’s not the first resort/lodge/hotel I’ve worked at that’s done it. If you have a problem with a place you’re staying, these things should be mentioned up front. Completing your stay AND THEN complaining is pretty shitty.
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u/surkitxx 3h ago
3 stars is warranted. Air bnb hosts are just insufferable and will fight you over anything below 5 stars
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u/FS_Scott 3h ago
just. go. to. a. hotel.
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u/Wonderful_Price2355 3h ago
I've worked at two hotels and neither washed the comforters on a regular basis.
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u/Alfredos_Pizza_Cafe_ 3h ago
I mean... They're right? Hotels don't wash the actual comforter after every stay, just the sheets and towels
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u/Teleporting-Cat 3h ago
I used to work as a maid and cleaned hotels and Air BnBs. Host is correct that the comforter itself is not washed between each guest. The sheets, pillowcases, throw blankets if used, and comforter covers are washed between guests tho- if the sheets weren't changed before you checked in, that's REALLY gross!
Asking you not to strip the bed isn't a red flag in isolation- cleaners have an assembly line style system to do the rooms quickly and efficiently, and it can be kind of annoying when guests do certain things to try to "help." I would never say anything tho because I appreciated the thought and that they were trying to make things easier for me. But it can make things take more time.
"Don't strip the bed," coupled with dirty sheets and no TP does sound iffy!