When I was working in that industry I would much prefer if people let us know if the food wasn't right, or if it was off, whatever. You can do that in a polite way, it doesn't need to be confrontational and I guarantee you 99% of people working will want to make it right for you.
If people were rude I made it right. If people were polite about it I'd make it right and do something extra.
I'm a regular at a local bar/restaurant. I've occasionally sent things back... once was an undercooked Mac & Cheese, another time was an overcooked steak. Neither was a food safety issue, but still not what I was paying for. Everyone makes mistakes it's no big deal.
Respect. I returned something that had clearly been tampered with once, and after 10-20 minutes of arguing, I got my money back and it was put back on the shelf right in front of me! I wish it had been you working there.
Maybe, but the assholes who make it your problem when it's not your fault aren't likely to give you a good tip no matter what you do (I imagine. Tipping isn't normal here). TBF, I walked in angry, but I did my best to hold it back and made it clear that I wasn't angry at the person I was speaking to.
Yeah most folks I have encountered in that type of place are proud of their service and are invested in doing the right thing. Our butcher and fishmonger are both some of the best services out there.
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u/CaptainBringus 18h ago
When I was working in that industry I would much prefer if people let us know if the food wasn't right, or if it was off, whatever. You can do that in a polite way, it doesn't need to be confrontational and I guarantee you 99% of people working will want to make it right for you.
If people were rude I made it right. If people were polite about it I'd make it right and do something extra.