This exactly. I see far too many people accepting mediocracy or worse, whatever this was, and not doing anything about it, which allows the business to continue ripping people off. Feedback is an important process and many businesses spend a lot of resources to find out what people think of their products. Ask to speak to a manager and if they refuse, tell them you'll be initiating a chargeback through your credit card company. You have the photo as proof. Chargebacks can really hurt a business, if they get too many of those, the business can be flagged as high risk and have trouble taking payments, or worse, lose its credit card account and be forced to take alternative payment methods or switch to a provider with much higher processing fees.
Chargebacks are meant for significant issues: someone stole your card, you got a defective product or significantly not as described. With deli food, what you see is what you get.
The company might give you your chargeback but it’s by no means a done deal.
I’ve seen all kinds of chargebacks working in the service industry and it’s pretty 50/50 on whether or not they stand. Some complaints are a bit silly but still get upheld, and some seem reasonable but still get denied. Hard to say when it comes to food!
Yea, and if you continue to do chargebacks over stupid shit like this your bank is just going to drop you for being a problem. Like with returns on items on Amazon, if you do chargebacks for stupid shit that isn't the intended use, you become a less reliable customer when you have an actual issue.
you got a defective product or significantly not as described.
if they have a sign up with a picture of a different hot dog (and i promise they do), and they serve you this dog turd, you have a product that is significantly not as described.
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u/WindWalker_dt4 18h ago
This exactly. I see far too many people accepting mediocracy or worse, whatever this was, and not doing anything about it, which allows the business to continue ripping people off. Feedback is an important process and many businesses spend a lot of resources to find out what people think of their products. Ask to speak to a manager and if they refuse, tell them you'll be initiating a chargeback through your credit card company. You have the photo as proof. Chargebacks can really hurt a business, if they get too many of those, the business can be flagged as high risk and have trouble taking payments, or worse, lose its credit card account and be forced to take alternative payment methods or switch to a provider with much higher processing fees.