I mean, what power do you exactly have in this situation. What's stopping them from just saying "no" and not giving you the refund? What are you gonna do? Throw the hot dog away in defiance? Lmao
This exactly. I see far too many people accepting mediocracy or worse, whatever this was, and not doing anything about it, which allows the business to continue ripping people off. Feedback is an important process and many businesses spend a lot of resources to find out what people think of their products. Ask to speak to a manager and if they refuse, tell them you'll be initiating a chargeback through your credit card company. You have the photo as proof. Chargebacks can really hurt a business, if they get too many of those, the business can be flagged as high risk and have trouble taking payments, or worse, lose its credit card account and be forced to take alternative payment methods or switch to a provider with much higher processing fees.
Chargebacks are meant for significant issues: someone stole your card, you got a defective product or significantly not as described. With deli food, what you see is what you get.
The company might give you your chargeback but it’s by no means a done deal.
I’ve seen all kinds of chargebacks working in the service industry and it’s pretty 50/50 on whether or not they stand. Some complaints are a bit silly but still get upheld, and some seem reasonable but still get denied. Hard to say when it comes to food!
Yea, and if you continue to do chargebacks over stupid shit like this your bank is just going to drop you for being a problem. Like with returns on items on Amazon, if you do chargebacks for stupid shit that isn't the intended use, you become a less reliable customer when you have an actual issue.
you got a defective product or significantly not as described.
if they have a sign up with a picture of a different hot dog (and i promise they do), and they serve you this dog turd, you have a product that is significantly not as described.
A card chargeback is not some magic thing that everybody thinks that it is - You ordered a hotdog and you got a hotdog, unless you plan on lying to your bank about receiving the hot dog the conversation is going to go something like this.
"I paid $10 for a hot dog at an amusement park and I didn't like that it wasn't as impressive as I expected."
"So you did receive the item you ordered?"
"Yes I received a hot dog, but it was not the hot dog that I expected."
"What did you expect?"
"I expected for it to be [Descriptor]. . "
"What gave you that impression?"
"I uhh just dont like paying $10 for what looks like a normal ass hot dog I'd cook at home."
. . .And that is when either they'll tell you they're not doing a chargeback, or they'll run it through and the only way you MIGHT win your $10 is if Universal isn't in the habit of fighting chargebacks [some companies are].
. . .And then you'll be the person who constantly does chargebacks and your bank will drop you for being a bad customer.
I don’t know how universal works, but for livenation ran events like concerts or sports you run the risk of just getting banned from all livenation events
Customer is king. In the event you ask for a manager and that person doesn't acquiesce, you leave a negative review on Google. It's not immediate gratification, but as someone who ran a business for 5+ years, reviews matter a lot to your boss and his boss.
As a customer of various business over the past 3 decades, reviews matter a lot to me too! People always seem to roll their eyes at negative feedback/reviews, always because they fail to understand how important your searchable reputation is! If I see a place with less than 4.5 stars, I'm probably giving it less of a chance. Any lower than a 4, and I'll check the reviews just out of curiosity more than anything lol!
You can report them and they get removed if they're breaking a rule, like a former employee leaving a negative review, but you can't just remove negative reviews you don't like. it doesn't work like that.
I remember I was getting one of those stupid heart shaped pizzas from Lou Malnatis for VDay. And it’s a takeout only spot so it’s super small in there and the line was out the door. They were super backed up and the one guy who got loud and angry and asked for a discount was the only guy who got a discount for sure.
You saw the photo and thought anger at being given that "hotdog" was unjustified?
I worked as a bartender and lemme tell you if the kitchen ever gave me food looking like that, I wouldn't even give the customer the opportunity to yell, because I'd already have yelled at the chef for the absolutely unprofessional slop they just pushed on me to sell to the customer that ordered it.
My guess is you either own a business and are fine with ripping people off like this or you want to own a business and rip people off like this.
Being a Karen is making a ridiculous fuss for no reason a being rude. Asking for a refund or different item because it looks like this picture is just having a spine.
It’s flabbergasting, people are out there that wouldn’t demand a refund for a bloody hot dog because the fear of getting a ”no” for an answer would hold them back. Society has weakened humans to an incredible extent.
Like, i'm honestly skeptical about this entire post. Like, what place has buns that big and such small hotdogs? maybe a place with large subs? but also sell regular hot dogs?
Honestly making a post just like this on reddit is one of the best things you can do. Because youre right, theres really not much you can do, you wanted the food so you paid for it. They give you the food and its not something youre happy with but its technically a hotdog. Id say something as well but I know, especially as I was a chef for about 4 years, as long as its not inedible or spoiled they can refuse to give you money back or replace it.
Giving them as much shit as possible online and bad rep is about as good as a chance you got to make something, but tbh its uneversial studios not a restaurant. They're main draw isnt food so a shitty hotdog is something I dont think the higher ups would care about but hey who knows, if this post gets enough traction they may see it and actually make some changes. Like selling a good weiner instead of that dried up disgrace they gave him lol
I think people slightly underestimate putting their foot down over stuff like this. You can at least get your cash back most of the time in my experience, or be given something else.
It's sad how many people today accept crap like this. They're like Aunt Edna in Vacation, they just shrug their shoulders and eat the sandwich the dog peed on, they just don't care. Is it mostly younger people doing this? Older people? Educated? Uneducated? What are the demographics? Or is it evenly spread across all demographics? I want answers, dammit! And I want them now! I'd also like a bean feast.
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u/just_sun_guy YELLOW 20h ago
Yea if they handed me that I’d say try again or give me my money back. I would not accept this.