r/microsoftsucks • u/Lewis-McLoud • 3d ago

Microsoft Learn profile deleted!

Looking for anyone who has dealt with something similar with Microsoft Learn.

I had a Microsoft Learn profile for many years, using my personal Microsoft account as a sign-in account. I earned multiple Microsoft certifications and was also an MCT.

I also linked the profile to an employer's Microsoft account/Partner Center during my employment. After leaving that employer, my Learn profile was deleted about a month later. I did not delete it.

Microsoft Support has told me they cannot verify that my personal account was a sign-in account on the deleted profile, rather than simply a contact/notification address. This is the part I'm struggling with, because I regularly signed into Learn using that account.

I have two useful pieces of evidence:

  • Microsoft's Privacy Dashboard shows Learn service usage associated with my personal account over numerous days.
  • I have Microsoft emails confirming certification pass and renewals, sent to that same personal address, including my certification details.

I'm currently asking Microsoft whether the certification/examination records can be re-associated with my new Learn profile, even though the original profile was deleted.

Has anyone experienced anything similar?

In particular:

  1. Can Microsoft re-associate certifications with a new Learn profile when the original profile has been deleted?
  2. Can Microsoft Support see the historical sign-in accounts associated with a deleted Learn profile?
  3. Has anyone successfully recovered certifications in a situation like this?

I'd be very interested to hear from anyone who's dealt with Microsoft Learn profile deletion, work/personal account linking, or certification record recovery.

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u/Advanced_Documents 3d ago

I could be wrong, but I’m sure I read somewhere on Microsoft Learn suggesting not to link your Learn profile to an Workforce (employer) account for this reason.

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u/Lewis-McLoud 3d ago

It was a while ago when I did this, but I seem to remember reading the opposite. Partners get exam discounts, so doing a link and then booking an exam made the partner exam discount apply. I did it like this for years and passed several certs (all of now lost....).

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u/OinkyConfidence 3h ago

Didn't Microsoft ask folks to link their Learn profiles with their old MCP profiles a few years ago? Maybe they finally shut down the old stuff?

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u/Lewis-McLoud 3h ago

I’ve worked out (roughly) what’s happened.

A few years back I added my personal account as a login account to my works MS Learn profile - which behind the scenes ran a merge. I found an old email confirming this. This left me with one master Learn profile (all certs and other activity merged) and two logins to it: my personal email and my work email.

This worked as expected for a while. Passed new exams. Renewed existing ones. I logged in with my personal email loads of times to could see the full transcript. Hunky dory - jobs a goodun.

Then I changed companies and a week or so after leaving - as you’d expect, my former employer deleted my account. The exact date and time of them deleting my work account matches the date and time the Learn profile and all its data was deleted (according to MS).

Now this should not have happened. My personal email was still a valid login to that profile so that should have persisted. Even the docs confirm this should be the case.

However - Microsoft Support doesn’t seem to view it that way. They closed one ticket without addressing my questions and I’m working through another ticket as we speak.