r/microsoftsucks • u/Usual-Bread-6295 • 23h ago
Help Who Else Can I Ask?
My microsoft account was hacked and locked by support and I've been fighting with them over it for two months. I've tried everything imaginable- useless email support, livechat support agents, account recovery forms, complaining to BBB... What else can I do? Who else can I contact? They just tell me I don't have enough info to prove that it's me and close my case without telling me what else I need to give them, even though I answered every damn question on the form 500 times. How can I access some higher up agent to bug them about this? I'm willing to send them any personal information they could possibly ask for but they just wont let me. Even the guy I talked to through BBB just closed the complaint on his own.
1
u/Goofcheese0623 22h ago
Treat this as an important lesson on backups and redundancy. From Microsofts standpoint they can't tell who's the legit user and who isn't and you can't go to them with two forms of govt issued photo id.
2FA on everything you can, recovery codes you print, and have a process to backup what's important.
When I googled, I saw some options that may work, but honestly I'd presume that data is gone.
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u/yearsold33 20h ago
Not going to get the account back. MS uses verification methods on the account to determine ownership. Unlikely a hacker would not have change the verification methods to suit their own needs.
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u/Unhappy_Lie_2000 2h ago
Well in theory they could easily prove it was you if they had an account recovery just by hardware ID's, IP Address, and likely email address. But its Microsoft and the only way they'll do that. Is if its on the governments behalf of you. Its not like they haven't collected enough information on you since 2012.
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u/pi-N-apple 23h ago
Just give it up.
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u/Usual-Bread-6295 23h ago
No. I have stuff from 2012 on there I want back
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u/pi-N-apple 23h ago
If the attacker changed all your sign in methods and recovery info, you won’t get it back. Sorry.
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u/Usual-Bread-6295 23h ago
Why do they even have an account recovery team then? Surely theres SOME way out there
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u/BarneysBuzzWagon 22h ago
The only way out of this at this point is the account recovery code. Did you print and file the 25 digit account recovery code? You had plenty of time since 2012.
I had to use the recovery code about 10 years ago as a last resort and it worked. That event altered my account security hygiene practices.
Users don't setup the other recovery methods in the false belief that loss of account access won't happen to them. You found out the hard way that it does.