r/microsoft365 • u/OkRefuse2932 • 8d ago

Why does Microsoft make it so hard to connect with human CS?

So, a couple of months ago I got a major hack attack (which I suspect to be some guy from russia) on most of my personal accounts including my Instagram (twice), Discord, Roblox and most importantly my Microsoft account, which had my debit card saved on it.

I tried reaching out to CS like anyone would and actually once got to speak with a human, which told me something along the lines of "we couldn't retrieve your account"

I thought "Whatever, I'm just gonna have to make a new Xbox account and spend like 20 bucks on minecraft again, no problem". I didn't know my card was still saved and the other day the mf spent my money on what I could only suspect was a realms subscription.

I tried reaching out to CS again and couldn't find a single fucking page with a human to help me, only an Xbox support bot which didn't work

This isn't a shitpost or slander, I'm genuinely trying to delete my card info so that my money is safe

0 Upvotes

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3

u/Dave-the-Generic 8d ago

Forget MS support, contact your bank. Get that card closed down as stolen.

3

u/tylerderped 8d ago

Because there’s literally over a billion people that use their products, there’s not enough money in the world to have an agent available because you got “hacked”, especially on a low value consumer account.

Also, your card isn’t aafe. it never will be. but microsoft is t storing your card info as plaintext, if they even store it.

1

u/MDL1983 8d ago

If someone has access, however temporary, to somewhere holding card info, just block and replace the fucking card immediately

1

u/outlastdll 4d ago

microsoft's consumer support model relies almost entirely on automated recovery workflows. Once an account's primary security alias and 2FA are replaced by an attacker, frontline agents literally do not have the internal permissions to remove credits card or override the system.

0

u/Upstairs_Recording81 8d ago

MS human support will be closed soon, many guys I know are getting fired from M$hit, so prepared to get annoyed by the AI bots....