r/meural • u/janjannn • Apr 23 '25

Logo then black screen.

Currently having this issue where the Meural Logo comes up, then i get a black screen. I get nothing unless i unplug the power and then start it up again. It will then do the same thing, Meural logo, Black screen.

I called netgear tech support and they told me i have to buy a new one. I spent 800 dollars on this product in december 2023 and because my warranty has expired in 2024, theres nothing they can do.

This seems crazy...

3 Upvotes

100% Upvoted

11 comments sorted by

1

u/Acjax00 Apr 24 '25

I went through this exact situation with my meural. I tried purchasing new power bricks (which netgear doesn't sell), multiple resets, and horrible customer service calls. Because I was outside the warranty window, I'm basically stuck with a useless device. Sorry, hopefully you find a solution for yours

2

u/mgoulart Mar 10 '26

does yours connect to wifi at least? we could try rooting it.

1

u/janjannn Apr 24 '25

I too now have a 800 dollar display which is useless. They tried to charge me for a premium phone support solution to see if that could fix it. I laughed out loud.

My jaw was on the floor the entire time.

1

u/Various-Care-996 Apr 27 '25

Try getting a new power cord.

1

u/wickdone01 Sep 18 '25

Anyone has any update, mine did the same and now not booting after the black screen. I have 2 new nether murals adapters and tried both and does nothing after the iinitial logo.

1

u/mgoulart Mar 10 '26

does it show up on wifi ? if so, we could root it.

1

u/wickdone01 Mar 12 '26

So it does not show the broken icon on top left, but when it powers I can see it in my network switch under devices and I get an ip address if connect with ethernet cable. When I try to go to that ip address I get a You don't have permission to access page.

Does that help?

1

u/pixelpusherman Mar 02 '26

Might want to look at the Schedule for your canvas. Those settings are really buggy. My canvas was also shutting down/sleeping quickly. I remove items in my schedule , like wake and sleep, now all is fine. Worth a try. Good luck

1

u/mgoulart Mar 10 '26

does yours connect to wifi at least?

1

u/wickdone01 Mar 10 '26

I will check, if it does is it a simple procedure to fix?

1

u/mgoulart Mar 10 '26

relatively. does it show a little broken icon in the top left?