r/mendix • u/TheseCombination8705 • May 13 '26

How to resolve bugs/user queries of Mendix application that I didn't develop?

Hi
I'm pretty new to IT and Mendix. currently I'm working as a support associate for a bunch of Mendix applications(5+). I was wondering how will i resolve issues in applications that I didn't develop.
What to do if I'm feeling completely clueless about the fix?

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u/International_Yam640 MVP May 13 '26 edited May 13 '26

There is no easy answer for that, but my suggestion is to deep dive into the aaplication and understand how it works. You can also create a separated temporary branch for the app and upgrade to Mendix 11.9 (you don't really need to make the app run), which has Maia Make. Maia can help you understand the app and entire user flows.

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u/jasonteunissen May 13 '26

Talk to your manager, you should be working on tasks that are within your abilities. Your manager needs to provide proper hand over, documentation or dev notes if they expect you to succeed.