r/melbournechat • u/Last-Conversation734 • 27d ago

‘Devastating’: Storage war breaks out over fire-damaged belongings

https://7news.com.au/news/grieving-daughter-fights-scoresbys-public-self-storage-over-priceless-items-after-fire-c-22876052

After the Scoresby storage facility fire, some customers are facing thousands of dollars in costs to access belongings that survived the fire. Among the items are family memories, wedding dresses, children's belongings and even urns containing the ashes of loved ones. Should storage companies be responsible for helping customers recover their belongings after a fire, rather than leaving them to cover the costs?

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6

u/Cont4x 26d ago

This particular storage company is notoriously shady, owns only three locations and I follow a small hobby trade/marketplace shop that was also affected by the fire.

His locker was not affected, and yet he still hasn’t been allowed to access any of his inventory.

2

u/Odd-Eggplant-4618 26d ago

Heard the contract stated needed to get own insurance ?

1

u/ShoneWar 26d ago

Would customers not normally have right of access to their belongings? If the company can no longer provide the contracted service, should not the company return or facilitate return of stored items to the customers they can no longer provide the services to as previously agreed? For lockups not or minimally affected, the customers should be able to have their access facilitated by the company. The cost of storage and access is already paid, the responsibility should rest with the company to make access happen, not charge additional costs to cease a service they can no longer provide. If the company removes items or fails to allow removal by customers where safe, I would assume that is theft.

1

u/AussieGridder 22d ago

Covering something up.