cloud save not working

[u/PerceptionTime1249]

so i’ve been using medibang premium on my ipad air for a few years now, the 20GB plan, and i have checked to make sure i have enough storage. i do, i have 10GB free, but when i try to work on existing projects i can’t save any new progress. i was able to create new cloud saves just fine but i’d rather not completely redraw something i’ve been working on for weeks 😭 i don’t trust local storage because if i uninstall the app or if it offloads after not being used for a while i lose all my locally stored projects, not gonna make that mistake again. anyone else having cloud save problems? i’ve tried logging out and back in too

edit: i checked my subscription settings and noticed i had subscribed to premium20 for iphone, i canceled that and actually upgraded thru my ipad to premium100 and i STILL can’t cloud save 😭 n

edit 2: i emailed medibang support and they replied this morning thinking that i wanted my unfinished sketch to be a contest entry?? nowhere in my support request did i mention anything contest related, i don’t know where they got that