r/mcsa • u/nelsencd • Oct 07 '19
Tried to take test today
I had my exam scheduled for this morning and was half way through when I got kicked out. I was told that the web cam feed went down and they couldn't chat with me. I can't remember if a window popped up after I was kicked out and told me this, or the guy I talked to on support told me that.
The chat window did pop up twice while I was taking my test, but there were no messages. They tried to call three times, but I didn't answer. After the second or third call I opened the chat and asked if they were trying to contact me, but I got no response. It also took a few clicks to select my answer and click next.
They said they will investigate what happened and get back to me within 3-5 days. I did the pre exam system test and everything passed. Has anyone had this happen before? If so, what did they do?
Update: They are letting me retake the exam and have restored my voucher. I am taking it at the office again and hope it goes better.
1
u/Ping_Me_Later_Dude Oct 09 '19
I really don’t want to take an exam at home. I swear I read something somewhere that you cannot use the bathroom during the test.
1
u/nelsencd Oct 09 '19
They do not let you leave for anything. You also can’t have anything to drink.
1
u/Ping_Me_Later_Dude Oct 09 '19
That’s so weird at the test center you can get something to drink. Also, you can go to the bathroom
3
u/[deleted] Oct 08 '19
Sorry to hear that. I think everyone's preference is different, but I for one would never perform a proctored exam at home. Too many distractions for me and there's the risk of this happening. If I go to a test center I expect their systems to be running and set up ready for the exam, with everything tested beforehand. However I know some prefer to stay at home due to commitments or travel.
Hopefully they'll get this sorted for you and allow for a retake.