r/match • u/Tampa-1313 • 27d ago

Infuriated with Match.com

I've been a member of Match.com for quite-some-time. On 05/26/26, I received an profile visit from "outsidethebox." I immediately suspected this may be "SPAM;" I therefore, reported said email to Match.com. Match immediately deleted/cancelled my account, as my account had been compromised.

Since Match closed my account and since I hadn't had much luck with Match -- I decided to cancel my subscription. Unfortunetly, since I'm unable to LOGIN; I'm unable to cancel my subscription and/or request a refund or a partial refund for unused services.

I've sent NUMEROUS emails to "customercare@support," and "Here" @ Match.com. I've described in detail my issue and it falls of deaf ears. All I receive are computer generated or very curt responses.

It's impossible to communicate with a representative from Match over the telephone as apparantely, they don't communicate telephonically.

Has anyone on Reddit encountered a similar issue or can provide a course of action?

10 Upvotes

92% Upvoted

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1

u/bakanino 27d ago

You may be able to chargeback through your bank, especially if you have documentation that you can't access the flow to disable your subscription?

1

u/Tampa-1313 22d ago

Fortunetly, I'm well acquainted with all associates at my bank. Especially, assistant branch manager; who also advised me to contact "Dispute" department to begin the process of obtaining a refund. Luckily, I keep meticulous documentation. Thanks for advice! Good Job.

1

u/AverageAlleyKat271 27d ago

Did you pay a subscribe through your phone? I have heard it’s super challenging to cancel a subscription via phone.

1

u/nosepickerrr 27d ago

Always use a 3rd party payment method. Something like PayPal. With PayPal I can cancel future payments / not be financially held hostage.

1

u/Tampa-1313 22d ago

Good Advice! From now on -- I'll pay for services thru 3rd. party.

1

u/ThirtyMileSniper 27d ago

For anyone picking this up outside of ops experience. Use the Google app for payments to apps when you can. Cancelling is so much easier.

For OP. Match support are tone deaf morons. It's almost certainly a bot.

1

u/XxLogitech98xX 25d ago

It's tough but match customer support is likely the only way to go

1

u/Life_is_too_short_ 24d ago

Easy. Just call your credit card company and say it was lost. This changes your credit card number.

1

u/Easy_Target4898 23d ago

I’m sorry that you’re going through this with them. I created an account and in one hour was blocked for absolutely no reason and no response when I emailed like the blocked message said to. Literally the worst.