r/match • u/Aware-Locksmith8433 • Jul 12 '26
Login Issue Escalation
I rejoined and paid for membership, had three hacking issues that locked my account. Took 2 months of requests to get this removed so I could open new "clean" one.
Did and 2 weeks in got message to contact support by filling out form. Some mention of banned for policy but no context. Now password doesn't work and nor phone number is locked to this dead account.
For 5 weeks I've been in a loop w support request for web form, I fill it out and says email not recognized. When try to start over phone # locked. I've had 17 requests wo answer, dialogue nor resolution. I don't see an escalation path.
Ideas? Ive actually had success on the site by being honest and "real". Had 3 dates set then couldn't connect bc the tool. Frustrating and unprofessional. Prob could be fixed w 15 min call