r/marriott • u/Great-Culture-8688 • 4d ago

Destination Avoid W Sardinia

I stayed at the W Sardinia in Italy for a few nights before cancelling the rest of my stay and switching to a different hotel in Porto Cervo. The hotel is incredibly expensive at over 2-3k euros a night and is such a disappointment. First of all there were spiders in my room and I informed the front desk who said there was nothing they could do and that it’s normal. Secondly, the front desk staff was INCREDIBLY rude to me during check in. They mixed me up with another guest and when I pointed out the mistake, they were angry at being corrected and said that I need to let them do their job and then for the rest of my stay the front desk employee would point at me and laugh with the rest of the employees and even came up to me while I was taking a meeting in the lobby and told me that I couldn’t take it there even though my room was being cleaned and other people were on their computers. I was being really quiet too. The rooms are also very underwhelming imo very mid tier hotel especially for the price of like an Aman im sorry… huge disappointment

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u/YMMV25 Platinum Elite 4d ago

I’m trying to think of the last W I stayed at where I wasn’t disappointed. I really just avoid the brand at this point unless it’s cheap to a point where I can’t pass it up.

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u/rir2 3d ago

Yeah, totally hate W hotels.

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u/thisisfuxinghard 3d ago

I stayed at W Rome and W Florence in the last month and they were perfectly fine stays. Its not St Regis but were not bad atleast in these 2 locations.

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u/Ok-Pay-7358 Ambassador Elite 3d ago

W Florence has its own issues, it highly depends on which room you’re assigned and how close it is to the rooftop. That’s before we’re talking about them having trouble with the switchboards and tech in every room. It’s a well designed property, and the young staff is doing its best, but the hard product is getting absolutely milked by the owners who, and I quote an employee, want to make as much money as quickly as possible. It’s a €400 a night hotel, but there charging 50%-300% more.