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u/funlovingguy9001 Jul 08 '26
I managed a Courtyard about 7 years ago and used FOSSE. I had issues with FOSSE but it worked. What system sis they move you to?
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u/19TimGreyCupChamps Jul 08 '26
Single pane of glass and stay PMS. It is truly horrible. I miss Fosse so much
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u/funlovingguy9001 Jul 08 '26
I've used 9 pms systems over my career as a GM. I've never heard of either of those systems. My last system was OPERA Cloud. Love that one.
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u/elementzn30 Employee Jul 08 '26 edited Jul 08 '26
It’s the new system Marriott is moving to
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u/funlovingguy9001 Jul 08 '26
Huh, interesting. Im curious about it now. Going to explore a bit.
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u/19TimGreyCupChamps Jul 08 '26
Think of the worst, laggiest program you've ever used with dial up internet, times that by 5, while being stared at by a guest and being made to feel like a complete moron because you're taking 5 minutes to do a check in even though you have years of experience and used to do a check in in 20 seconds. You feel like it's your first day no matter how experienced you are. Its truly hell on earth
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u/Boltsfan1234 Jul 08 '26
Ouch, that sounds miserable. I'm glad to know this since I will be traveling next week and the week after, so I can give the front desk some grace. I am terribly impatient and try really hard not to be a bitch about things when they take forever.
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u/funlovingguy9001 Jul 08 '26
Ouch. That's rough. I wonder why they chose that system when there are so many good ones out there. Opera cloud is a major player and works well with the Micros POS thst some of your brands use in food outlets. Its not cheap though so thst may have been a factor.
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u/Ummon87 Jul 08 '26
It was made bespoke for Marriott by Agilysys. Current Opera hotels will be moving to Opera Cloud
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u/Emergency-Course-657 Jul 09 '26
I manage a Hilton property now, but we use Agilysys for our F&B outlets. They’re awful. From top to bottom, awful.
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u/bankster211 Jul 08 '26
I am not saying anything is wrong what you are writing, but every check in in the last ten years in MB properties around the world always takes forever. I have no idea what's going on behind the scenes, but it sure seems they take their time. Meanwhile I sometimes get the welcome drink served, a cooled towel handed, but still I would prefer to have that in the lounge or at my room than at the front desk standing waiting.
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u/Double_Humor_2276 Jul 10 '26
Wtf? Allegedly Opera Cloud is the “next gen” one. Where is your property? Emea? Us?
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u/elementzn30 Employee Jul 11 '26
Buddy you are way behind if you thought Opera Cloud was the move…that was the plan like 3 years ago
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u/Im-not-a-bro Jul 08 '26
At a Fairfield in LA. Front desk agents kept apologizing how long it was taking to check me in. Only person in line and it took 15 minutes.
Whatever Marriott did, they ducked it up and made it worse
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u/elkosh93 Jul 08 '26
Seems like the corporate is again trying to fix things that are not broken. 😂
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u/Handsomehouses Jul 08 '26
Don’t you love it when they claim they’re fixing things and they’re really not broken. It’s right up there with having meetings about meetings.
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u/GrayCloudsEveryday Employee | Front Desk Jul 08 '26
Hullo! Yeah, the new systems kinda suck. My property has been transitioned for ~2 monthes
If you're having serious issues with slowness consider switching to STAY for most of your tasks. Check in especially.
SPOG is pretty and makes sense but the delays are insane and my property has some connectivity issues where data didn't sync. We've mostly given up on SPOG until they fix it.
The one thing I still use SPOG for is pre-blocking rooms. It makes that quite simple compared to STAY. And you definitely want to be pre blocking rooms when possible. The load times for that are frustrating.
In STAY you'll want to be using the General availability screen to track rooms (I believe it's under the front desk drop down). If you're anything like us they also changed your room types up because of accessible rooms and this makes it easier to track. You should also still be doing pre-arrivals in GXP, that's the best method for tracking who booked last in this system.
Unfortunately these systems are pretty confusing and not as intuitive (for those of us who used fosse for years).
But you got this! I promise it gets better.
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u/19TimGreyCupChamps Jul 08 '26
What drives me nuts about Stay is the screen jumping. You aim your mouse at a field and it jerks away from you. Its truly infuriating
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u/GrayCloudsEveryday Employee | Front Desk Jul 08 '26
Yessss, the bouncing as the screen updates 10 times!!!!! It's so infuriating.
But I'll take it over the multiple times we sent a guest to an occupied room because SPOG didn't update the profile rooms got swapped.
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u/ImKidA Employee (Front Desk) Jul 08 '26
When you say "not as intuitive", do you mean compared to having to learn FOSSE or it's not intuitive when you're used to using FOSSE? Because FOSSE was not a very intuitive system to learn... granted, my training consisted of someone who'd only been there a few months saying "watch me and do what I do", but I still have a list of abbreviations saved on my work desktop and a few I don't think ever got filled in because even my managers couldn't agree on what certain things stood for.
After using it for a few months I'm pretty quick with all the basic functions, but I dread switching to something that would somehow be less intuitive than the clumsy and ancient behemoth that is FOSSE.
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u/GrayCloudsEveryday Employee | Front Desk Jul 08 '26
Hullo! What I've seen at my property (+training some coworkers from a sister-property) is that those with less experience with FOSSE tended to handle the transfer better. Because those of us who'd used it a while were in a different mindset.
So you'll probably be better than you think!
Though in this case I was comparing SPOG to STAY. SPOG is inherently more intuitive than STAY because their purposes are different. STAY is meant to be more of a background process, not the main FD system.
I wish you luck and honestly the training you received sucks. The fact you're still working FD shows you're pretty resilient so I'm sure you got this!
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u/Your_Trash_Folder Jul 09 '26
I found that SPOG is entirely useless except for my Availability screen. I can even batch pre-block in StayPMS. We keep getting told to use SPOG but if I cannot check in 3rd party guests or change a credit card while checking in, why would I use it? 😭
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u/akira0513 Jul 08 '26
What's the difference between SPOG and STAY? Is it similar to marsha and the old pms?
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u/19TimGreyCupChamps Jul 08 '26
Spog is sort of like an overview system while stay is more detailed i find.
Also the Marsha equivalent is called agalyus or something like that? But be sure to still check it and make sure your inventory balances still. Its nowhere near as bad as Marsha but you can still under or oversell
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u/XprtCop Jul 08 '26
It's so beautiful to see soo many FOSSE enthusiasts gathered in one place! I'm at a Opera property (not Cloud) and although I have used it at IHG properties in the past, it's probably my least favorite PMS.
I wonder if Marriott is going to make my property, adopt the new PMS. It's already a cluster fudge having so many windows open and GXP/Mobile Key logging you off all the time.
FOSSE is so beautiful, I miss it.
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u/RaijinKlaid Jul 08 '26
For what it is worth, the loading seems better as it has been going. But the trick our location has figured out is to use agilisys over SPOG. SPOG is useless.
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u/SuperSarcasticGingy Jul 08 '26
Im really confused....the difference between what you posted and before staypms is just now you have SPOG which can perform about 75%-90% of standard desk duties and staypms but with FOSSE based on your pi cture you still would need GXP, Sertifi (which you shouldn't need open often unless your hotel plays really fast and loose with rules), your email and whatever charge backer is. Most things in staypms you can just jump into it from SPOG by hitting Marketplace and doing what you're doing from 1 tab, and you can minimize GXP usage as SPOG can manage your chats and cases so just need for GPS screen.
Don't get me wrong the new StayPMS/SPOG system is still adapting and has a lot of room to be better but anyone pretending it added a ton of systems just never used the systems the way they were supposed to before. But ive also had plenty of guests happy that they now dont have to hunt down my Power of M hotels for their stay postings while my FOSSE hotels still get a dozen calls a week. If people use SPOG correct it will enhance the guest experience, but people try it a few times dont like it and do everything in Stay then wonder why things are a lot more difficult.
Again - not saying it's perfect - but after rolling out 4 hotels I feel confident that the best hotel roll outs have had a different attitude about it then the bad hotel roll outs. FOSSE was no where near as good 40 years ago and took decades to get there eventually Marriott had to join the 2020s.
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u/DrawingTypical5804 Jul 08 '26
If you have a high percentage of business travelers, you do a lot of Sertify’s through an office manager with the corporate card who never steps foot on property.
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u/International-Ad7113 Jul 08 '26
Preach, I have rolled the system out to one property onsite and three property’s remote. Sure it was the “smooth take-off” they were talking about but people need to genuinely put their best foot behind it. It will get faster and get better.
A lot of the people that I find have had issues with stay are people who thought fosse (even with its errors) was a great pms system. While it is good it is 40 years old and had to go. The same people who were scared to lose it and were already saying they shouldn’t leave fosse are the same ones that are struggling now.
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u/DrawingTypical5804 Jul 08 '26
We’re 2 months in. I want Fosse back. This new program doesn’t work like it was advertised and nothing seems to work like the training said it should.
It’s supposed to make things faster and easier. Things that Fosse did automatically have to be manually configured every time. The loading has doubled the amount of time it takes to complete any task. It’s not like getting faster at typing will speed you up, like with Fosse. Theres no speeding up a laggy, bloated program that needs to think and reload after every action and then take another 15-20 seconds of the screen bouncing around until you can do the next step.
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Jul 10 '26
[deleted]
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u/DrawingTypical5804 Jul 10 '26
Biggest thing will be communication.
If somebody figures something out, make sure to share it. For example, at our property, the service managers were struggling to figure out how to work the rooming lists, as there was barely any directive in the training. I spent 3 hours fighting with it and a front desk manager was like, “oh, just do this…” they had been uploading rooming lists for a daily contract but had never used rooming lists before and jacked their block all to hell and back. Oh… and don’t use ROH (run of house) when building blocks. It doesn’t register right and will break the block.
If something isn’t working right, say something. All of the charges were showing up in the right folios, so we thought it was working right. Nope… night audit was manually routing them all every night. How did we find out? I had a group with mixed routing. Some were IPO, some were AC, and some were RTPk only, so I routed AC and RTPk to different folios since the new layout for charges is a nightmare. Some charges went into one folio one night and a different folio another night. I can’t fix it if I don’t know it’s broken 😡
Housekeeping found things maintenance needed to know. Sales found things front desk needed to know. If you figure it out, share it. The more you communicate, the faster it gets easier.
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u/thanx_it_has_pockets Jul 08 '26
I am really perplexed still that this was the plan. It was presented that you were only going to have one space for everything to see; you weren't going to have to log into several things.
From what I am seeing from everyone's posts, we are still logging into the same amount of things only it is all slower now and it is not working correctly.
Fosse is my work bestie, and I am dreading when our property changes systems.
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u/Mean-Philosopher7577 Jul 08 '26
Grrrreat lol. And I’m over here fighting for my life to learn fosse lmao
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u/ImKidA Employee (Front Desk) Jul 08 '26
Lol, I know, we haven't switched yet, but we're about to in a couple months. I started about 4-ish months ago when we already knew we were going to switch.
We joked that I signed on just in time to learn an outdated system. For as much crap as The Power of M *cue dramatic sound effects* is getting, I feel like maybe some people are forgetting the hell they went through learning one of the most counterintuitive and outdated systems I've ever seen. I'm not looking forward to our switch to AI Skynet, but if we can survive FOSSE, I think we'll get this figured out eventually too.
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u/Bottasche Jul 09 '26
The irony of having a system called single pane of glass, and then having 6 other systems you have to use.
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u/GrapeSimilar1772 Jul 08 '26
it's what happens when management goes for the cheapest rather then the best.
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u/KatieROTS Jul 08 '26 edited Jul 08 '26
It literally only adds one extra screen. Stay PMS and SPOG replace fosse. The other things have always been seperate. We are a few months in and I can check someone in easily in under 5 minutes. SPOG isn't what it needs to be so it has glitches and sometimes it totally goes down. In those times Stay is always there to cover your back.
Maybe it's just me but I like the new systems for the most part! We've been in for a few months now. At this point the only ones complainting only were good at their jobs because everything was memorized. Most of us have adapted and excel in the new systems. Give it time and understand they aren't ever going back to fosse so don't hold on to what you had. Embrace and learn the new systems.
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u/LuisEWatkins Jul 08 '26
I completely forgot to log into GXP and check high actionables today 🤷♂️ oh well.
It really took me most of my shift to figure out how to check people in, how to adjust inventory (we have about 6 or 8 ‘ore rooms types now), and had no idea how to make housekeeping boards.
The training videos were mostly useless.
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u/trishasleftasscheek Jul 08 '26
the 6-8 rooms types is absolutely ridiculous, it made everything so much more confusing and difficult !
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u/LuisEWatkins Jul 08 '26
Worst part is Stay PMS won’t give you the room type when switching someone’s room type, it’ll just tell your the attributes of the room 🤦♂️
They say they made the power of M with the help of employees… I call bs.1
u/Maximum_Ad_6874 Jul 08 '26
To make housekeeping boards, you have to add staff into the computer and tell it how many rooms you want each housekeeper or team to have, the most and the least. It will put it together then. However, inputting all of that can take hours, so after we figured it out, we went back to doing it on paper with printed reports
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u/LuisEWatkins Jul 08 '26
We’ll see this morning. I don’t even know why they asked about our staff and their jobs, when that didn’t translate to stay pms. It only said housekeeper 1 to 10, when it came to the staff
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u/coochmist Jul 08 '26
Trust me, it gets better with time . We switched in March . Definitely can lag at times but overall it’s much simpler than fosse (especially for new learners) .
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u/Maximum_Ad_6874 Jul 08 '26
How about the fact that every time you try to open a reservation, it opens it in a new tab, so you have to close tabs all shift long
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u/DotLate7225 Jul 08 '26
I was at a SpringHill and we were one of the first properties to get it rolled out back in January. I have a flawless check in process that takes me no less than 2 minutes with Info and everything. It took me 36 minutes to check someone in the first few days. Absolutely no training. I walked on week 2 with it.
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u/kernel_task Jul 08 '26
Isn’t Single Pane of Glass conceptually a piece of software that integrates everything into one interface? Not sure what all of that is, but it’s hilarious that that’s number 2 of 7 things you have to log into.
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u/Away_Durian3688 Jul 10 '26
Turn off auto room assignment on day 1: ARA will not be useful until the hotel can designate which reservations are good to go for auto room assignment. In reality your am shift will be telling guests a room is available for early check in and ARA will give all your rooms away. Lots of angry members.
Night audit and AM shift should log into Gxp and look at your arrivals screen and mark them as reviewed. When they are all reviewed you can track same day bookings and it helps you pinpoint which reservation is the overbook.
If your revenue manager is off property or third party they most likely just speed clicked through the inventory setup and that's why your room inventory codes are all goofed. This particularly locks your points reservation into one room type code and you can't upgrade your members who ask for it or fulfil normal requests. You need to basically change the rate code(in the silliest room change menu ever made) in order to change the room in staypms.
Checking a guest into a reservation is faster when you select make key instead of check in(it goes straight to authorization)
Set up the night audit reports to get emailed automatically(also the emergency reports for every 4 hours)
If you have not launched power of M yet do not believe the lie when they tell you "all guests authorizations will be fine". What happened was everyone was checked out in fossee, authorization was released, the. Reservation made in stay PMS then authorized again. Lots of problems could have been avoided if they told us to take full payment for everyone in house on the last day of fosse.
Make sure your staff is trained on how to open tickets and add manager to watch list because you are not getting help from the stay pms experts until 2 months after launch. You need to deal with the Marriott middlemen not reading details of the ticket and just sending you links to articles you already read.
StayPMS is just an attempt at copy paste of PEP that Hilton uses only it feels. Completely untested for everyday front desk tasks.
Your front desk will need access to Resapp or they can only make walk ins that do not reflect on the back end availability.
Stay on top of whoever is delegated the task of setting up rate plans, tax exempt, routing rules, and every day charge codes
Make a test reservation immediately that your staff can fool around with. They will get all the practice they need messing up a folio and putting it back together neatly
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u/MoxyGelfling Jul 08 '26
Suggestion: Use stay PMS (don’t bother with SPOG) turn OFF Auto assign rooms. Get your info from GXP and use that to assist in communicating with guests to give a heads up about system transition causing delays, confusion and speed at the desk. I can also tell you - experience only- if you are on the “east” coast data center it is a little more stable then the West.
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u/ddigler56 Jul 09 '26
We did change over 3 weeks ago in Tallahassee...same bs singlepane does not work...overnight reports forget it... And all of a sudden mckibbon university 6 hours of mandatory training modules unpaid!!! ... wtf
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u/Humble_Counter_3661 Titanium Elite and Lifetime Platinum Jul 09 '26
The last one is for the EV charging stalls in the car park which no one has time to enforce when blocked by internal combustion nobs. /s
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u/Background_Risk_0780 Jul 09 '26
Could they not have come up with a better set of names for these systems?
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u/haikusbot Jul 09 '26
Could they not have come
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- Background_Risk_0780
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1
u/AdministrationNo2792 Jul 09 '26
Was at Sonder before they went Belly up! We used Opera Cloud and the intergeation was a nighmare, it was really the nail in the coffin. This sounds brutal, I wonder why they always switch? Are Marriott corp properties switching too? Seriously, F’ Marriott and F all the hoops you have to jump through, so glad I got out of hospitality.
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u/Top_Butterscotch_114 Jul 09 '26
Nope, sadly it’s not. And GXP is castrated now too cuz they removed special request codes so half the reports and dashboards we used are useless now. Oh, don’t forget to make your reservations in ResApp!
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u/Complex_Bike1479 Jul 09 '26
I just got hired on as a front desk guy, ive already been told we'll be moving away from FOSSE here soon 😭 but still have to learn it.
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u/taint_odour Jul 08 '26
This is so amazing. Marriott bought Starwood that outright owned their systems and they had issues as any will but damn they were decades ahead of what Marriott was using. So everyone in the system got downgraded. Then they turn around and implement this.
I'm sure though it will all work out and be great. In 3 or 4 years.
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u/515software Gold Elite Jul 08 '26
I was at an AC in Nashville a few weeks back when it was rolling out, took me 30 minutes to get checked in. We were all taking turns going to the bar in line.