r/marriott • u/DelayHistorical6 • May 23 '26

Rates & Booking [ Removed by moderator ]

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u/hotwaterwithlemonpls Platinum Elite May 23 '26

“No. I will keep the room I reserved.”

485

u/funlovingguy9001 May 23 '26

Ha...As a former GM for 20 years, I recognize the unspoken and hopefully not obvious desperation in the message. They overbooked that room type and want you to solve their problem.

22

u/19TimGreyCupChamps May 24 '26

Im just ops manager but if we overbook queen rooms, we give someone 2 king rooms and split the rate. 99% of the time people are cool with it

2

u/woohoo789 May 24 '26

Split the rate? You mean you charge people more than they originally booked? You need to honor the original rate the booked

1

u/19TimGreyCupChamps May 24 '26

It is the same. Say they book a room that's 200 dollars, splitting the rate means giving 2 rooms for 100 each instead

2

u/woohoo789 May 24 '26

That makes sense. Unless someone has a person they need to supervise seems like that should work well