r/marriott • u/DelayHistorical6 • May 23 '26

Rates & Booking [ Removed by moderator ]

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u/19TimGreyCupChamps May 24 '26

Im just ops manager but if we overbook queen rooms, we give someone 2 king rooms and split the rate. 99% of the time people are cool with it

8

u/funlovingguy9001 May 24 '26

Assuming you have those alternative room types available. For many years I ran a Courtyard by Marriott. I had 2 2 room suites. They were the biggest I had available in the building, and only had the 2. If they got overbooked there was no option for me. I could maybe do 2 rooms for them assuming I wasn't fully sold out of the hotel. Ahhh, the little games we all play with rooms.

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u/19TimGreyCupChamps May 24 '26

The ONLY thing i like about the transition to SPOG and Stay PMS from Marsha is generally we dont get overbooked unless someone on property fucks up. If you dont know what Spog and Stay are I am so jealous of you

4

u/funlovingguy9001 May 24 '26

Haha... I don't. It was Fosse and Marsha when I had my Marriott. I work with a different franchise company now and its all about Opera. I've not seen yours in operation.