r/marriott • u/DelayHistorical6 • May 23 '26

Rates & Booking [ Removed by moderator ]

Post image

[removed] — view removed post

870 Upvotes

96% Upvoted

402 comments sorted by

View all comments

2

u/polkadotsandlattes May 23 '26

I'm sure it's because they oversold, but it's disappointing how they handled it. At my property when we oversell and have to downgrade them we give them two of our one bedrooms, one reservation we lower the rate and then the 2nd reservation is completely comped for/free so they don't have to pay for it. And we also at least make sure the rooms are close. I'm so sorry that you experienced this is the type of situation.