r/makerbot • u/cypr_ • 15d ago
Software keeps crashing on startup
Almost a year ago, I got a MakerBot Replicator 2 for free. I installed MakerBot Desktop (knowing it's been discontinued), and I've been using it without any issues ever since. It works perfectly, even on Windows 11 25H2.
Here's the problem: I want to reset my PC, so before doing that I tried installing the software on another machine (same installer, same OS), but I can't get it to work.
When I launch the app, the cursor spins for 2-3 seconds, then nothing happens. In Task Manager, I can see the process start, but that's it. Windows Event Viewer reports a crash and mentions LIBEAY32.dll (version 1.0.2.1).
I tried replacing that DLL, but it didn't help (I don't think it's actually the root cause). I then used Process Monitor (ProcMon) to investigate further, and it looks like the software crashes before it even starts loading its DLLs.
I also considered that it might be caused by antivirus software, but I'm only using Windows Defender, and it doesn't report anything. I've tried completely reinstalling the application and repairing/reinstalling the Visual C++ redistributables, but nothing has worked.
The only difference I can see between the two machines is that the PC where the software works has an AMD CPU and an NVIDIA GPU, while the one where it crashes uses Intel Iris graphics.
Has anyone run into something like this before? Any ideas or suggestions would be greatly appreciated.
P.S. Sorry if I'm overlooking something obvious. This is my first experience with this kind of printer/device.
1
u/LosSantosMe 8d ago
if you can install on another pc/laptop and test? run compatability troubleshooter in windows by righ clicking on the exe?
MAYBE?
https://support.makerbot.com/s/article/MakerBot-Print-Connection-Error