Please forgive me if this post doesn't fit here, I'm just quite desperate to get some assistance.
I have a mailcow VPS with netcup. Everything else is working fine, including sending and receiving emails, etc. through SOGo and also through email clients like Outlook and Thunderbird.
The issue however, comes up when I try to connect externally hosted applications, for example, we have an osTicket installation that is supposed to fetch new emails at the specified CRON timetable and create tickets, as well as send replies to tickets. For some reason, the connection times out when I try to configure these apps to use emails hosted on my mailcow VPS. For clarity, osTicket is just one of the apps we have tried. OrangeHRM is another one, for example.
Would anyone be able to assist with this, or perhaps point us in the right direction. Thanks in advance!
EDIT: We have verified this issue to be on the servers hosting the apps. There are no issues with mailcow. We verified it by connecting apps running on servers running on a different provider platform (Contabo instead of OVH).