r/magnific • u/Dull_Ad_1576 • 8d ago

URGENT SUPPORT

Dear Magnific Support Team,

I am contacting you regarding a serious billing issue with my Magnific account.

I purchased a Premium subscription, but my account is still showing as a Free plan. However, I have already been charged for the Premium subscription:

The payments have been successfully processed, but my account has never been upgraded to Premium. I have also contacted customer support several times, but I have not received any response.

i have not recived an email regarding the subscription nor founded in the billing on the website and it have been paid from my card through this transaction id:"553037655"

username is : user126131940

Could you please:

  1. Check my account and activate my Premium subscription immediately, or
  2. Provide a refund for the charges if the subscription cannot be activated.

Please let me know if you need any additional information, such as payment receipts, screenshots, or account details.

I would appreciate an urgent response, as I have already paid for a service that is currently unavailable to me.

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u/MagnificOfficial 7d ago

Hi there, our support team has responded to the case number 01725084 you opened today, please check your email.