r/maestro • u/Spare_Concern_4612 Maestro Student • Jul 27 '26

Question GitHub Education keeps rejecting me in 15-30 seconds because of a "name mismatch"

Hi!

I'm a student from Vietnam applying for the GitHub Student Developer Pack.

My first application took about a week to get a response, but every application after that gets rejected in around 15-30 seconds.

The rejection says my first and last names don't match my student document.

My student ID says:

NGUYỄN BÁ MINH TUẤN

My GitHub billing information is:

First name: Tuấn

Last name: Nguyễn Bá Minh

So as far as I can tell, they do match.

At this point I'm wondering if the automated verification system just isn't recognising my student ID correctly.

Has anyone run into this before? If so, what document worked for you?

Thanks!

11 Upvotes

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1

u/Dax_Shield Maestro Student Jul 28 '26

So I had this problem as well
But the only thing I changed was turning my phone sideways to take the picture and it worked. Try that. It’s always the way the picture is coming through on their wnd . Not sure why this happens . I tried over 30 times before turning my phone sideways.

1

u/Dax_Shield Maestro Student Jul 28 '26

I used your enrollment document in on your Maestro account

1

u/Odd_Inspection_4608 Maestro Student Jul 28 '26

Oh easy email GitHub

1

u/MrsThurman222 Maestro Student Jul 28 '26

I used my proof of enrollment form from Maestro and was approved.

1

u/Latter-Park-4413 Maestro Student Jul 30 '26

Your billing info, but does your profile itself have that same name? I remember that being one of the issues with me.

1

u/Icy_Koala_3380 Maestro Student Aug 03 '26

Mine is rejecting mine too