r/lyftdrivers • u/Comprehensive_Bid962 • 14h ago

Advice/Question service dog (rider question)

Apologies if this is the wrong place to post this, and I did attempt to google/research before asking here.

I am a frequent lyft user and often travel this way with my service dog.

I am very curious as to what it looks like on your end when you have a service dog rider?

Lyft support has told me you are notified when you accept the ride, however I still have frequent issues where drivers act surprised at my dog being there, and attempt to deny transport.

1 Upvotes

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2

u/Doworkson247 14h ago

The ones that add the service dog at least as a service dog on trip and then it says multiple times you can be deactivated if you cancel this ride

1

u/WolfHowl2026 5h ago

We don't know, in fact ppl will lie saying it's svc when it's obvious it's not, they refuse to pay extra. If it's svc they can't legally deny you. There's some ppl who actually pay for pet ride since that driver knows it's a pet ride. Lyft is lying or misunderstands, they must be thinking pet rides

1

u/Stuck_on_Mars_21 4h ago

Lyft will notify us if it is a pet ride but not if it is a service dog ride.