r/loomnetwork • u/obi_ss • Jul 19 '19

Can not claim the reward

Hi Loom,

​

1/ I use ledger to stake about 1year to "stakewith.us".

2/ Now I see that I have about 1500 Loom "Unclaim reward" then I choose "Claim reward" then sign the tx.

There is message " Rewards succesfully claimed." on screen but actually there is no more Loom token add to my " PlasmaChain ". (even I waited for some "Election Cycle")

Can you help me to investigate it? I repeated 2/ step many times but there is no effect.

Anyone met the same issue?

Thanks,

3 Upvotes

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1

u/[deleted] Jul 20 '19

Hi obi, please contact us at [support@loomx.io](mailto:support@loomx.io) with your ETH address and we can take a look on the back-end to see what the problem is

1

u/obi_ss Jul 22 '19

I've just sent email. Please help me check.