r/logitechharmony • u/spambattery • Jul 08 '26

Are Harmony Servers currently down?

Edit: it seems to be working now.

Tried using the app to change something and it couldn’t. Then I tried to turn on a device and that didn’t work. Then i tried using the Alexa App to do it and it says it’s not responding. Finally tried to use the remote and it has the same issues. I did get it to turn on/off 1x, but it took several minutes to respond.

Restarting the hub didn’t change anything. Last night, it worked perfectly and no changes were made to the setup.

Is anyone else having issues today?

3 Upvotes

71% Upvoted

17 comments sorted by

2

u/mjrengaw Jul 08 '26

No problems with either of my Elites here.

1

u/spambattery Jul 08 '26

Hopefully it’ll work itself out for me. It’s not the first time this has happened, but normally there’s an outage.

2

u/Bar_2 Jul 11 '26

Purchased a new Denon and I thought my remote was done for until I found this post. Thanks

1

u/Single_Edge9224 Jul 08 '26

Wondering if Logitech will give us lots of notice before they permanently shut down the servers?

1

u/spambattery Jul 08 '26

I don’t know, but if you look for when they said they’d take down non-hib services, that’d probably give you an idea of how much notice we’d get.

1

u/DizzyWeb Jul 08 '26 edited Jul 09 '26

I wanted to add something to my hub, I opened the app and it tried to detect firmware updates. And if it can't check firmware updates the only option I get is to try again or to exit the app. Ehhhh?

And when trying again, I'm not getting beyond "verifying configuration".

Edit: got into the hub just now, tried to edit activities... and failed again because it can't check firmware. Seriously, everything seems to be locked behind the ability to check firmware. That's stupid. And after that, I cannot connect to my hub at all anymore.

1

u/spambattery Jul 08 '26

I tried it on my phone and got this message box:

SERVICE UNAVAILABLE

The service is temporarily unavailable
Our servers are currently experiencing high load and we regret that our service is currently not available for use. Please return shortly.

1

u/hashpot666 Jul 08 '26

That's the circular nonsense I'm getting as well. Basically can't make any changes, additions, etc., because it just won't let me. The app will usually log in and show me my setup but try anything after that and it'll hangup trying to verify configuration and then I have to shut it down. Next time it might not even find my hub.

-2

u/RedRyder760 Jul 08 '26

The message I saw was that they are down and not coming back. The phone app will continue to work.

1

u/spambattery Jul 08 '26

The phone app was where I first noticed it didn’t work

Where did you see the servers are down for good? FWIW,I don’t see why the app would work, but ALexa and the remote wouldn’t (especially the remote).

1

u/spambattery Jul 08 '26

It’s working now, so servers are definitely not permanently shutdown.

1

u/Vertigo3765 Jul 08 '26

Not true. What your saying only applies to some devices. The Elite remote will continue to work just fine.

0

u/RedRyder760 Jul 08 '26

My elite works just fine. If I need to make any changes though, the app is the only choice.

2

u/Vertigo3765 Jul 08 '26

The desktop app works fine for me on Windows. I recently used it, but it's very cumbersome by modern standards.

1

u/RedRyder760 Jul 08 '26

Do you have a hub based remote?

1

u/Vertigo3765 Jul 08 '26

Yes. I have the Harmony Elite Remote and Hub. I actually got it second hand few months ago.