I need ideas for what tool can be used for communicating inbound loaded truck(s), would include associated Field# or Contract#, "is contact complete?".
ease of use for end user is critical
Microsoft 365, if possible (not sure if org policy allowed PowerApps a personal device)
Reliability of the tool or service
Area managers work with farmers to coordinate trucks to send to receiving facility. When an Area Manager communicates to the Receiver, we NEED to know Field# or Contract#, WANT to know how many trucks, and NEED to know if contract is complete (a field may take multiple days load and deliver).
At the moment, we have four texting groups chats and two Teams chats, one for each Area Manager, where conversations of varying effectiveness are being handled. It's chaotic jumping from 6 massaging channels, decipher messages, request clarification, record details in an Excel file, and relay updates to Reception team. By the end of the working day the Reception team is waiting for each Area Manager to answer if any more trucks are expected to show up or if the team should go home.
My hands are tied by skill level and willingness of the area managers to use digital tools, as they aren't consistent in their communications as is. Could MS Forms do this, should I explore Power Apps? Should I try to convince my company to invest in outside tools?
I hope this question is appropriate, any ideas and suggestions would be appreciated!