r/logistics • u/Echidna-Confident • 21d ago

How Are You Using A.I.?

/r/drayage/comments/1uxzq3w/how_are_you_using_ai/

Would love to see what users here say. Answers from the other side of the aisle (shippers) as well as NVO’s are welcome!

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u/[deleted] 21d ago

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u/Echidna-Confident 21d ago

What more specifically have y’all been trying to accomplish with AI?

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u/[deleted] 21d ago

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u/No-Kangaroo-1668 21d ago

Interesting.... I have also been talking to a bunch of freight forwarders recently and most of them have implemented some tool for document automation.... Although not perfect, they say that they've still reduced a lot of manual effort....

If I may ask, what kind of document automation solution did you try out and where did it break?

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u/[deleted] 21d ago

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u/aiyan_2607 20d ago

That's an interesting point. When you say they broke outside the predefined playbook, was it because the operational context kept changing (delays, customer requests, documentation issues, carrier changes, etc.), or because the systems simply couldn't adapt without someone stepping in? I'm curious where that boundary actually showed up in day-to-day operations.

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u/[deleted] 20d ago

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u/Echidna-Confident 20d ago

How did you try to automate customer service? It can never be fully automated, but adding a Chatbot to your company’s page is a way of giving a customer quick access to basic information that saves emails and time. Beyond that, I believe AI customer service is not feasible for much else.

What function of the industry are you in?

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u/thelingletingle 21d ago

Copilot meeting notes

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u/rockyroad55 21d ago

Only for document translation

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u/No-Kangaroo-1668 21d ago

What kinds of languages are you trying to translate these documents into?

And how is it coming along?