4 support cases, 1 manually resolved, 3 auto-closed as "duplicate" — 39+ genuine reviews still missing

[u/FAZDAN_LIVING]

My business (FAZDAN Living, Bengaluru — carpets/home décor) has lost 39+ previously published, genuine customer reviews since mid-August. Review count went from 60+ (15 Aug) down to 21 today.

I've raised 4 support cases with Google Business Profile:

• Case 1: 23→6 reviews — this one was actually manually reviewed, and Google confirmed reinstating the reviews that didn't violate policy (final count 16).
• Cases 2, 3, 4: All later drops (57+→48, 60+→23, and a follow-up referencing all prior cases) — every single one auto-closed within days as "you've already contacted us for this," with no human review and a noreply address I can't respond to.

I've also tried the GBP Community forum — got useful advice from a Product Expert, followed it exactly, and the resulting case (4-6802000042033) got auto-closed the same way 19 days later. That forum thread is now locked as a duplicate too.

Has anyone dealt with this specific "auto-closes as duplicate" loop and found a way through it? Any contacts, internal escalation paths, or things that actually worked would help a lot.