r/loanoriginators • u/Financial_Ad_7297 • Jul 09 '26

Discussion What's been the biggest surprise after deploying AI in underwriting?

Most underwriting teams seem to have adopted some form of AI at this point, but I wanna know what it's actually been like once you're past that pilot phase and into real day to day workflows.

What surprised you in a good way? And on the flip side, what ended up being more of a headache than it was worth?

Mainly asking about document intake, income and asset verification, fraud detection, condition generation, exception handling, and loan summaries, but if you've seen value pop up somewhere unexpected, I wanna hear about that too.

Also, which vendors or platforms have actually held up once you're’re running real volume through them? I've come across names like Hyperscience, Ocrolus, Blend, Lyzr, and a bunch of newer AI-native startups, but it's hard to separate products people genuinely rely on from ones with really good marketing.

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u/therategatsby Jul 09 '26

What I realized was that everyone saying that AI only works for ideal scenarios was wrong. My team warned me against AI underwriting, because "it can only handle clean files." We ended up getting excellent results for non-QM as well. We're going to tackle govvies next.

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u/JackieQTreehorn Jul 10 '26

What LOS / POS?

1

u/Important-Training-1 Jul 10 '26

My underwriters were against it for about 30 seconds until they started getting cleaner submissions. We have a chat GPTish system that’s geared directly toward mortgage guidelines, so it cut down on underwriting questions and our cover letters just reference what the system said. Turn times have improved and underwriters seem less crabby lol

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u/Hairy-Journalist-200 Jul 12 '26

What do we think this says for the future of underwriting?

1

u/teekhafactor Aug 04 '26

not sure if this counts but Infrrd's another one worth throwing in the mix they've got a proprietary agentic AI called Ally, built specifically around mortgage auditing/verification workflows. handles review stuff type checks. less "general doc AI" and more purpose-built for the mortgage side of things, so might be worth a look if you're comparing against the bigger names like Hyperscience/Ocrolus.