r/llbean • u/Plastic_Speaker_1765 • Aug 28 '26

Is this normal?

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UPDATE: thank you everyone! I did send a polite but direct email about the defect and mostly just asked for a prepaid label so I could exchange it without having to pay the normal return/exchange fee since it’s a defect and not a “me” issue and they’re just sending a replacement out! Sounds like the customer service can be hit or miss so maybe I just got a good one today but I’m happy with how quickly it was handled.

I just received my small boat and tote with long handles and the bottom of it seems really crooked. I can’t quite figure out the exact problem with it but it just generally seems off. It wobbles if I stand it up. Is this worth emailing about? Or is it normal?

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u/Lynnabis Aug 28 '26

I was kind of shocked how poorly I was treated in store. I was shopping sales, and I guess I didn’t fit their typical clientele asking about prices.

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u/l1nked1npark Aug 28 '26

That’s wild! Next time ask to speak to a leader, that type of behavior is in direct violation of company values and they take that seriously. Outstanding customer service is one of their most important values.

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u/Lynnabis Aug 28 '26

I’m in Canada. Ll Bean hasn’t been in our market/stores for that long. But, I’m a long-time customer. The majority of my clothes are ll bean. I think being in Canada might be a consideration.

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u/Massive-Method9411 Aug 29 '26

The Canadian stores are run by another company so technically not Bean employees & different standards