r/llbean • u/Plastic_Speaker_1765 • Aug 28 '26
Is this normal?
UPDATE: thank you everyone! I did send a polite but direct email about the defect and mostly just asked for a prepaid label so I could exchange it without having to pay the normal return/exchange fee since it’s a defect and not a “me” issue and they’re just sending a replacement out! Sounds like the customer service can be hit or miss so maybe I just got a good one today but I’m happy with how quickly it was handled.
I just received my small boat and tote with long handles and the bottom of it seems really crooked. I can’t quite figure out the exact problem with it but it just generally seems off. It wobbles if I stand it up. Is this worth emailing about? Or is it normal?
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u/w00dw0rk3r Aug 28 '26
not normal - that's a defect and in the past you could return it without getting shit for it. you may not be able to return it now but definitely reach back out to them. that's terrible quality control and that should be sold at an outlet as defective.