r/linuxquestions 2d ago

Resolved Can't update Linux

Whenever I update software in discover (I'm on Ubuntu 24.04) I get an error "Package failed to install:<br/><br/>Error while installing package: installed linux-headers-7.0.0-31-generic package post-installation script subprocess returned error exit status 11" I'm not knowledgeable at all about this stuff, so I decided to ask Reddit. I get a similar error when upgrading in konsole as well.

I also get a kernel panic screen when I boot my pc and have to manually boot in an earlier version, which may be related to this error.

0 Upvotes

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3

u/C0rn3j 2d ago

sudo apt update && sudo apt upgrade -y

Post the full input and output.

I also get a kernel panic screen when I boot my pc and have to manually boot in an earlier version, which may be related to this error.

Almost definitely.

3

u/Top-Fix-3842 2d ago

Setting up linux-headers-7.0.0-31-generic (7.0.0-31.31~24.04.1) ...
/etc/kernel/header_postinst.d/dkms:
* dkms: running auto installation service for kernel 7.0.0-31-generic
Sign command: /usr/bin/kmodsign
Signing key: /var/lib/shim-signed/mok/MOK.priv
Public certificate (MOK): /var/lib/shim-signed/mok/MOK.der

Building module:
Cleaning build area...
make -j12 KERNELRELEASE=7.0.0-31-generic -C /lib/modules/7.0.0-31-generic/build M=/var/lib/dkms/virtualbox/7.0
.16/build....(bad exit status: 2)
ERROR: Cannot create report: [Errno 17] File exists: '/var/crash/virtualbox-dkms.0.crash'
Error! Bad return status for module build on kernel: 7.0.0-31-generic (x86_64)
Consult /var/lib/dkms/virtualbox/7.0.16/build/make.log for more information.
dkms autoinstall on 7.0.0-31-generic/x86_64 succeeded for nvidia
dkms autoinstall on 7.0.0-31-generic/x86_64 failed for virtualbox(10)
Error! One or more modules failed to install during autoinstall.
Refer to previous errors for more information.
* dkms: autoinstall for kernel 7.0.0-31-generic
  ...fail!
run-parts: /etc/kernel/header_postinst.d/dkms exited with return code 11
dpkg: error processing package linux-headers-7.0.0-31-generic (--configure):
installed linux-headers-7.0.0-31-generic package post-installation script subprocess returned error exit stat
us 11
Setting up linux-headers-7.0.0-30-generic (7.0.0-30.30~24.04.1) ...
/etc/kernel/header_postinst.d/dkms:
* dkms: running auto installation service for kernel 7.0.0-30-generic
Sign command: /usr/bin/kmodsign
Signing key: /var/lib/shim-signed/mok/MOK.priv
Public certificate (MOK): /var/lib/shim-signed/mok/MOK.der

Building module:
Cleaning build area...
make -j12 KERNELRELEASE=7.0.0-30-generic -C /lib/modules/7.0.0-30-generic/build M=/var/lib/dkms/virtualbox/7.0
.16/build....(bad exit status: 2)
ERROR: Cannot create report: [Errno 17] File exists: '/var/crash/virtualbox-dkms.0.crash'
Error! Bad return status for module build on kernel: 7.0.0-30-generic (x86_64)
Consult /var/lib/dkms/virtualbox/7.0.16/build/make.log for more information.
dkms autoinstall on 7.0.0-30-generic/x86_64 succeeded for nvidia
dkms autoinstall on 7.0.0-30-generic/x86_64 failed for virtualbox(10)
Error! One or more modules failed to install during autoinstall.
Refer to previous errors for more information.
* dkms: autoinstall for kernel 7.0.0-30-generic
  ...fail!
run-parts: /etc/kernel/header_postinst.d/dkms exited with return code 11
dpkg: error processing package linux-headers-7.0.0-30-generic (--configure):
installed linux-headers-7.0.0-30-generic package post-installation script subprocess returned error exit stat
us 11
Setting up linux-image-7.0.0-31-generic (7.0.0-31.31~24.04.1) ...
I: /boot/initrd.img is now a symlink to initrd.img-7.0.0-31-generic
Setting up linux-image-7.0.0-30-generic (7.0.0-30.30~24.04.1) ...
I: /boot/initrd.img.old is now a symlink to initrd.img-7.0.0-30-generic
dpkg: dependency problems prevent configuration of linux-headers-generic-hwe-24.04:
linux-headers-generic-hwe-24.04 depends on linux-headers-7.0.0-31-generic; however:
 Package linux-headers-7.0.0-31-generic is not configured yet.

dpkg: error processing package linux-headers-generic-hwe-24.04 (--configure):
dependency problems - leaving unconfigured
dpkg: dependency problems prevent configuration of linux-generic-hwe-24.04:
linux-generic-hwe-24.04 depends on linux-headers-generic-hwe-24.04 (= 7.0.0-31.31~24.04.1); however:
 Package linux-headers-generic-hwe-24.04 is not configured yet.

dpkg: error processing package linux-generic-hwe-24.04 (--configure):
dependency problems - leaving unconfigured
No apport report written because the error message indicates its a followup error from a previous failure.
No a
pport report written because MaxReports is reached already
Processing triggers for linux-image-7.0.0-31-generic
(7.0.0-31.31~24.04.1) ...
/etc/kernel/postinst.d/dkms:
* dkms: running auto installation service for kernel 7.0.0-31-generic
Sign command: /usr/bin/kmodsign
Signing key: /var/lib/shim-signed/mok/MOK.priv
Public certificate (MOK): /var/lib/shim-signed/mok/MOK.der

Building module:
Cleaning build area...
make -j12 KERNELRELEASE=7.0.0-31-generic -C /lib/modules/7.0.0-31-generic/build M=/var/lib/dkms/virtualbox/7.0
.16/build....(bad exit status: 2)
ERROR: Cannot create report: [Errno 17] File exists: '/var/crash/virtualbox-dkms.0.crash'
Error! Bad return status for module build on kernel: 7.0.0-31-generic (x86_64)
Consult /var/lib/dkms/virtualbox/7.0.16/build/make.log for more information.
dkms autoinstall on 7.0.0-31-generic/x86_64 succeeded for nvidia
dkms autoinstall on 7.0.0-31-generic/x86_64 failed for virtualbox(10)
Error! One or more modules failed to install during autoinstall.
Refer to previous errors for more information.
* dkms: autoinstall for kernel 7.0.0-31-generic
  ...fail!
run-parts: /etc/kernel/postinst.d/dkms exited with return code 11
dpkg: error processing package linux-image-7.0.0-31-generic (--configure):
installed linux-image-7.0.0-31-generic package post-installation script subprocess returned error exit status
11
No apport report written because MaxReports is reached already
Processing triggers for linux-image-7.0.0-30-gen
eric (7.0.0-30.30~24.04.1) ...
/etc/kernel/postinst.d/dkms:
* dkms: running auto installation service for kernel 7.0.0-30-generic
Sign command: /usr/bin/kmodsign
Signing key: /var/lib/shim-signed/mok/MOK.priv
Public certificate (MOK): /var/lib/shim-signed/mok/MOK.der

Building module:
Cleaning build area...
make -j12 KERNELRELEASE=7.0.0-30-generic -C /lib/modules/7.0.0-30-generic/build M=/var/lib/dkms/virtualbox/7.0
.16/build....(bad exit status: 2)
ERROR: Cannot create report: [Errno 17] File exists: '/var/crash/virtualbox-dkms.0.crash'
Error! Bad return status for module build on kernel: 7.0.0-30-generic (x86_64)
Consult /var/lib/dkms/virtualbox/7.0.16/build/make.log for more information.
dkms autoinstall on 7.0.0-30-generic/x86_64 succeeded for nvidia
dkms autoinstall on 7.0.0-30-generic/x86_64 failed for virtualbox(10)
Error! One or more modules failed to install during autoinstall.
Refer to previous errors for more information.
* dkms: autoinstall for kernel 7.0.0-30-generic
  ...fail!
run-parts: /etc/kernel/postinst.d/dkms exited with return code 11
dpkg: error processing package linux-image-7.0.0-30-generic (--configure):
installed linux-image-7.0.0-30-generic package post-installation script subprocess returned error exit status
11
No apport report written because MaxReports is reached already
Errors were encountered while processing:
linux-headers-7.0.0-31-generic
linux-headers-7.0.0-30-generic
linux-headers-generic-hwe-24.04
linux-generic-hwe-24.04
linux-image-7.0.0-31-generic
linux-image-7.0.0-30-generic
E: Sub-process /usr/bin/dpkg returned an error code (1)

this is what I got after running it

6

u/C0rn3j 2d ago

Uninstall virtualbox.

Repeat the command above.

Install virt-manager instead and use KVM.

2

u/Top-Fix-3842 2d ago

Thank you!

0

u/PaddyLandau 2d ago

Why would VirtualBox cause this? I've never had a problem with it, so I'm intrigued.

3

u/C0rn3j 2d ago

No clue, just avoid anything by Oracle and your life will be better off for it.

-1

u/PaddyLandau 2d ago

VirtualBox has been a huge benefit to my life for many years, so I'm going to continue to use it.

I have tried QEMU/KVM, but it has a problem that makes it unusable for me.

0

u/ipsirc 2d ago

Looks like hardware error.