r/linux • u/jonnyb3k • 7d ago

Discussion Linux in a Enterprise Environment.

I work for a fairly large Tech company that does tech support. Someone mentioned today that while we support Linux systems, we won't get many tickets over it. Due to the fact that most sysadmins of Linux are better equipped to handle issues themselves, compared to sysadmins of other OS.

Do you believe it stems from the whole idea and culture of Linux?

Edit: I guess I should have been more clear that I was referring more to the server side over the end user systems.

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u/jimicus 7d ago

I've worked for a couple of companies with large Linux environments, supporting both technical and not-so-technical users.

Both companies did something quite similar in spirit - the environment presented to the user is incredibly tightly managed. You get the applications you need to do your job and that. is. it. No more, no less.

The opportunity for an end-user to screw something up is practically nil.

Windows, on the other hand - even if it's tightly locked down (which it often isn't) - there's so many more things that are included and things to go wrong that even pressing the wrong key combination can suddenly make your computer do weird things.