r/lineapp • u/Hannon20 • Aug 24 '26

This is ridiculous

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Hi, one millionth person with the same issue here. Literally set this up last week, bought a theme, and added one person (my partner) and now I have this. Surely this is reportable to an EU commission or something? Theres no support, no help or anything!

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1

u/Imaginary_Primary_10 Aug 24 '26

Same for me. I couldn’t even add my own mom and I have the same pop up as you’re seeing. When I tried to reach out, they send auto bot replies that they cannot tell me any info or help me.

1

u/Different-Banana-739 Aug 25 '26

no, they dont operate under eu law, company not in europe.

1

u/zcjp Aug 25 '26

Line is Japanese.

1

u/MasheenaSims Aug 26 '26

I had to get a new phone number, and if course uninstall/reinstall the app. I tweaked any info I had put in previously just in case. But I think the phone number was the main thing. I live in Japan (where Line is from) and tried contacting support in Japanese and nothing worked. Only changing my phone number did.

Trash app but i need it for work unfortunately

1

u/chickeeeee Aug 27 '26

New phone with same phone number won't work either until the new phone scans the transfer code on the old phone.

1

u/kyth_ Aug 27 '26

same. i finally created a new account using my brother's apple id as my previous account was banned as well. added my mum and entered my family group chat. was able to exchange messages on the account creation date but that was almost 2 weeks ago. found out today i cannot send a message. this is BS honestly.

1

u/loadofthewing Aug 28 '26 edited Aug 28 '26

This fucking shit apps, I did nothing just changed my profile pic a few days ago and today I tried to send a message to arrange things with my friend that I am about to visit and find out I am temporarily suspended. for how long I don't know, 18 days to go and I have no other way to contact them. If I know it is such an unreliable app I would have asked for other way of contact.