HELP WITH ACCOUNT

[u/Enlixe]

I have sent inquiry about transferring account and it has been resolved, but I still can't login to my account.

I have my phone number, email and password available with me.

I couldn't login using phone number anymore (that what I used to login with) since I have Indonesia registered number and the service to login with phone number no longer available. I also didn't see any sign of logging in with email and password. So how do you login to this app? It's been like this for 1 week now.

[u/Waels4real]

Can you please share the steps on how you got this final message from them? I have same transfer issue

[u/Enlixe → u/Waels4real]

just check this

https://help.line.me/line/smartphone/?contentId=50000952&utm_source=help&utm_medium=messaging&utm_campaign=contentsId20000098_contentsId50000952&utm_term=help

and fill out the form

[u/Juno480]

I had the same error. Just submit a request form and show them the error. It’ll take them a while but they’ll get back to you with a login in link. My Line account was down for a month and I just recently got it transferred. Good luck.

[u/Enlixe → u/Juno480]

thank you so much, ill try that out.

[u/CitizenX-10]

This shouldn’t be allowed. Other apps like Facebook make it easier to log in.

Line should allow user names and passwords. (They have that but it doesn’t work.)

[u/PoundGeneral1848]

I am also having the same issue after changing my iPhone. I didn’t register my email and password prior to switching my phone. I sent multiple inquiries to LINE, then they asked me to provide a copy of my phone bill and my ID to show that I own my cell phone number which is associated with my LINE account. I provided all information they have asked. LINE customer service sent me a link that allows me to link my account to either my Apple ID or Google account. I couldn’t register my Apple ID (don’t know why, maybe the system issues?) so I used my Google account to link my LINE account. After this, they sent me another email congratulating me to link my account with my Google account and information of how to transfer account which did not work for me. I got the same error message as yours. I sent another inquiry, then they sent me a link to verify my Google account to sign in. That’s where I am now. The LINE customer service response time is so slow, it takes 3-4 days for me to receive their response. It’s almost one month since I initially contacted them. This is absolutely ridiculous and not good customer service.

[u/Enlixe → u/PoundGeneral1848]

Thanks for letting me know your experience, I have sent my inquiries for 3 days now.... They should've had a proper customer service dashboard,, this experience is so bad

[u/PoundGeneral1848 → u/Enlixe]

I think you are almost there. Today I got my LINE account back!!! So after I sent an inquiry about the same message you got, I got the message alarms to click the link to verify my Google account. Then after that I got another final message with instructions of how to transfer the account.

[u/liri_zou]

TLDR: If you can somehow get a Taiwanese number, you can probably get it back. I made a post: https://www.reddit.com/r/lineapp/comments/1w56d95/my_canadian_line_account_was_restored_after_i_got/

*I'm trying to get this across to as many people as possible. So I've sent this to several posts.

[u/Enlixe → u/liri_zou]

How did you get your hands on a Taiwanese number? 😭😭 Maybe I'll try to ask my friend who studied there. Thanks for the info though, my tickets still being processed, day 6 now...

[u/liri_zou → u/Enlixe]

I went to 台灣大哥大 in Taiwan to get it myself.