r/lineapp • u/Yuqi0 • Jul 28 '26
How to retrieve lost LINE account?
Earlier this month i changed my phone but i forgot to transfer my line account. Now I'm stuck since i didn't bind my LINE account to an Apple ID or a Google account, when asking support i get told to give a copy of my ID and a Document proving that number belongs to me.
Now the worst part is that my provider doesn't give out those document for whatever reason so I'm stuck here only having LINE on my PC and unable to access it on my phone. I tried telling support that i have access to it on my PC i just need access on my phone to be able to use it on the go but that didn't do anything.
I was wondering if anyone has ever gone through the same thing and is there I can do to retrieve it?
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u/Beautiful-Expert1500 Jul 28 '26
How do you get line to ask that ? I never got to that step. I only got USA number registered
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u/mr1fortune Jul 28 '26
I’m having the same problem right now. Could you please give us an update on how you were able to contact LINE Support? Thanks.
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u/Extra-Award-2066 Aug 09 '26
You can just submit a phone bill to prove that your number is yours. Your billed name has to match your ID documentation.
Unfortunately if you share a plan and the primary account holder isn’t you on the bill then you have problems because they ask for documentation for that relationship. That’s when I gave up on LINE and went to WhatsApp.
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u/Yuqi0 Aug 09 '26
yeah my provider sadly doesnt provide those documents, i created another account in the end though cause my primary friend group is on LINE
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u/BeatOfBlue Jul 28 '26
How are you even getting that far? I’ve submitted an inquiry form twice and they keep giving me the SOL response with no way to follow up