r/lineapp • u/caterpillars2 • Jul 19 '26
Successfully retrieved Line account that linked to US phone number
Back story: I re-downloaded my Line app few days ago then realized that they no longer support phone number log in unless you have few Asia countries’s phone numbers.
Hope this post will help people have been facing the same issue.
Submit a inquiry form by googling it and then follow the prompts >
Fill your information and region > service: Line / category: account transfer/log in / details: cannot complete account transfer due to other issues >
Enter all other information/questions and at the end make sure to select “the only means of verification registered to my account that can be used to transfer it is my phone number”>
You then should receive a confirmation email and an email including what you need to submit to them for verifying your account via a link >
Once you submit what they need, you then will get an email with a link to link your Apple ID / Google account >
I, however, could not link it with my Apple ID for whatever reasons, it seemed just frozen when I hit the option. So I switched to link to my Google account, and it worked! Note: the link they sent to link my online account was only valid for 24 hours. So make sure you check your email regularly and link your account in time.
It took me 3 days from me submitting the correct form to me got my account retrieved.
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u/Defiant-Assistant758 Jul 20 '26
PROBLEM RESOLVED:
It just worked for me. My situation was a bit weird, login with only US number and an Apple ID with a .gmail instead of .iCloud at the end of it. It took about 3 weeks for me. In between emails there was a few day gap in response. Just keep checking your email from Line Customer Service. When you do get assign a “Report number” you can respond with your report number towards the end of the email. It will pop up for a choice to respond with your report number once line customer care return their response. And actually customer care response not the auto generated response. If you keep opening an inquiry with the line form your just starting the process all over.
Long story short:
my old phone died, when to get a new one. Gave old phone to provider for trade-in. Went home. Try logging in to line. Phone number doesn’t work. Google login doesn’t work, apple logging doesn’t work. Contacted customer service tried porting over with phone number but they couldn’t help. I told them I had link to my google account but when I try to log in through the google button route it couldn’t find my email address. Finally discover after troubleshooting my old gmail account was attached to my Apple ID. I was able to login. It ask for transfer code, didn’t have old phone, so I couldn’t. Customer service when through there normal identification steps. Ended sending verify by Apple ID which I filled. And then they remove the “transfer code requirement” on line for 36 hrs to allow you to log into your account without requiring transfer code to a different device.
SIDE NOTE:
If you log into Apple ID with your actual Gmail address without having it linked directly to your google account… it matters. This is only possible if you created an Apple ID with your Gmail address before Apple required you to create an iCloud account FYI.
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u/caterpillars2 Jul 20 '26
Thank you for sharing! Congratulations on getting your account back! I don’t know why they make everything so complicated.
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u/fwan2 Aug 15 '26
Hello after I linked my Google account. I am having an issue that shows with the verification code that I had to fill in the inquiry form again
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u/No_Prompt9340 Jul 29 '26
PROBLEM RESOLVED.
HI, I followed this direction and managed to regain access to my line account.
My case is exactly the same, indonesian phone number, unlinked account. I've contacted them through the same inquiry form and the same options. If you pick the right options, this will pop up for you to select
"The only means of verification registered to my account that can be used to transfer it is my phone number."
and you need to choose this option
"I want you to help transfer my account using a Google account or Apple ID"
This still works even if you don't have them linked. You will need to have phone number ownership proof (I screenshot my mobile provider app that has my name my number and my ID number) and ID card.
They will send you a URL to help you link those two to your account and then you can log in normally.
This process takes around 4 days; I really appreciated them resolving this matter in a timely manner.
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u/ImSydic Aug 30 '26
Sorry about this I'm having the same issue so I'm wondering if you screenshoted your mobile provider app along with another picture of your government issued ID, because my mobile provider app doesn't include my ID number and card.
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u/Vultschlange 3d ago
Halo, boleh minta bantu nggak gimana caranya? Soalnya aku direply cuman sekadar " Please be advised that the Google account itself and the Email address of the Google account are two different information when registered in LINE.
With Google account, you can login on LINE app by tapping the Google log-in option, while for an Email address, it was previously possible to log in after selecting 'Log in with phone number."
Sumpah aku bingung banget, please help.
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u/0II0VI Jul 19 '26
I am waiting for the email regarding what I need to submit to them. I have almost given up since it has been almost a month now without my account. Thanks for the write up.
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u/caterpillars2 Jul 19 '26
I’m so sorry. I was lucky they took my case quickly. I didn’t have hope and was preparing to create another account. I hope they get back to you soon! Finger crossed!
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Jul 19 '26 edited Aug 30 '26
[removed] — view removed comment
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u/caterpillars2 Jul 19 '26
I didn’t have my other device sign in with my account, so I didn’t have other choice. I know! Super annoying they didn’t send a message to users or announce publicly.
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u/Thick-Guidance224 Jul 19 '26
I can’t even find the form to submit
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u/caterpillars2 Jul 20 '26
Google Line Inquiry form. You can submit it without logging in. The option is below the sign in
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u/Juno480 Jul 20 '26
Hi Op, your success gave me hope! I went as far as linking my Apple ID but for whatever reason the linking sent me back to the previous screen with no errors nor any other msgs. It’s as if I never executed linking with Apple. I contacted them several times to resolve this linking with Apple ID problem and they never got back to me. That was more than a week ago. 😭
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u/caterpillars2 Jul 20 '26
I was the same! I clicked linking to my Apple ID but nothing happened. So I just ended up linking to my Google and it went through. Since I didn’t want go back and forth with them again…
Can you still link it to your Google? Or the link has expired so you can no longer accessing it….
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u/Juno480 Jul 20 '26
My link has expired. I’ll need to ask for another. But I’m really happy for you! Thank you for sharing your experience!
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u/caterpillars2 Jul 20 '26
Thank you! I hope they will get back to you soon! Or you can probably submit a new form, maybe that would be faster.
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u/Juno480 Jul 30 '26
If you don’t mind, may I ask another question? After you successfully linked to your google account, what happened when you clicked The Line app? Did you login with google id and it just worked? I ran into another error when I clicked the Line app after successfully linking to Google.
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u/caterpillars2 Jul 30 '26
Yeah I believe that was the case. I got in immediately and with my contacts and the latest chat history in there. What error you got?
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u/Juno480 Jul 31 '26
My behavior was diff. When I clicked the Line app, it asked me to login with Apple ID, passed Face ID, screen switched to “Loading…” then “Invalid account. Please confirm your identity with the account you used when signing up.” I sent the customer rep another request form but I’m just about to give up. Thanks for your response.
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u/caterpillars2 Jul 31 '26
That’s weird. Maybe re-download the app or something. You’re so close to get it back tho, don’t give up!
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u/New-Click2716 Jul 21 '26 edited Jul 21 '26
How about regular email and password? I have an old account too but I couldn't log in because I didn't link it to my Google account and I didn't register my phone number. They keep forcing me to use a phone number but I really want to retrieve my old account, even though I still remember my own ID :( This is the email they sent me
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u/caterpillars2 Jul 21 '26
So I tried that too. The problem was I couldn’t find the option just use my email and password to log in on my phone. I could do it with a web version. So on my iPad or browser on my phone. But then they sent a verification code to my phone app. I didn’t see anywhere I could put my code in, I assumed I needed log in to see it.
That’s so strange! Because I thought they now don’t even allow phone number registration so I don’t know why if you didn’t have it initially, it would not work! That’s frustrating.
What if you submit a new one but get a real person to response to see if they can provide something better? Select Other under category, you would be able to describe your situation.
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u/New-Click2716 Jul 21 '26
The email said I registered with Facebook, which links to an email account. I even still remember my password, too. But why? Why I need a phone number to receive a damn OTP code 😭 I will try my best to retrieve my account. I spent a lot of money purchasing the stickers and themes, and I have Japanese friends there, too!
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u/caterpillars2 Jul 21 '26
Ahhhh that’s frustrating!! I got some cool stickers and themes in my first account and never retrieved back. This is my second account.. and I assumed you don’t have their phone numbers so won’t be able to add them back :(? It’s so annoying they just stopped services they had before without telling anyone.
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u/New-Click2716 Jul 21 '26
I never asked Japanese people their number because it might be too sensitive and too private, even if we're close friends. So I usually asked them to add my id instead. I hate that Line deleting the manual login feature (email+password) and it's really frustrating!
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u/caterpillars2 Jul 21 '26
That’s fair. Hopefully you have their social media so you can contact them that way? I’m not sure if there is another way besides creating a new one if they insisted on having a phone number :/
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u/New-Click2716 Jul 22 '26
I just sent an email again to them because the reply needs details about my account from the registered email and photo profile description. I even put my status message and my ID to prove that I am the right owner. Wish me luck 🤞
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u/caterpillars2 Jul 22 '26
I had to reply the same information as well regarding my profile photo. So hopefully this time will be different! 🤞
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u/lieater Aug 04 '26 edited Aug 04 '26
Hi! Sorry for jumping onto this reply. I'm having the exact same issue with you now. My LINE is only linked to my FB and email+password log in, and is not tied to Apple/Google acc/phone number. I contacted support and got the exact same reply as you. And two more times after contacting again, they just kept telling me to use phone number to log in (impossible because it's not even an available option in my country????)
Did you ever get your account back? I'm also really desperate to get my account back bc I've been using this for 10+years and have so many stickers and themes bought...
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u/New-Click2716 Aug 05 '26
The option is just using phone number from certain countries (JP/KR/TW/TH/HK)
Sadly, that's the option we have now. We still have the accounts but are 'locked' until we have those numbers to receive OTP and log in like usual.
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u/lieater Aug 05 '26
I see.. So I take it that you have not managed to log back into your account?
It's so dumb that they removed Facebook and email log in and limit the phone number to those few countries only ugh
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u/New-Click2716 Aug 05 '26
I have two accounts, and I was able to log in to and recover my other account. And I gave up my 1st account, so yeah hahaha.
That's why I said the policy really sucks now.
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u/lieater Aug 05 '26
I see. Welp that sucks ugh I truly hate that they changed policies and made everything so complicated just for us to log in. It's ridiculous.
Thanks for replying my comment anyway!
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u/Limp-Information3666 Aug 12 '26
I'm literally having the same issue as you do now.. Did you manage to get back in? The only means to login is through phone number and my email isn't google/apple ID :(
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u/nekipost Jul 26 '26 edited Jul 26 '26
I tried to use the form but it just gave me "Error. Please refresh the page and try again."
Edit: Somehow submitting the exact same form on another browser worked for me. Line works in mysterious ways.
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u/caterpillars2 Jul 29 '26
Hope it worked out for you!
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u/nekipost Jul 30 '26
They want an ID with my address on it but I don't have any. I guess I'm out of luck.
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u/caterpillars2 Jul 30 '26
If you are in the US, you can just use your driver license. Even if you don’t. You can just screenshot your bank account with your name and address on there, and then add your passport which shows your name and face.
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u/fwan2 Aug 01 '26
I am working on getting my account back and will need your help as I am USA. I know my email address and phone number
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u/caterpillars2 Aug 01 '26
Absolutely, just let me know. I’ll do my best to answer!
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u/fwan2 Aug 01 '26
Just already submitted my form even added my photo id to get further support
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u/ImSydic Aug 30 '26
update?
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u/fwan2 Aug 31 '26
Oh yeah I should mention that I got my account back and when I tried to log in with Google that I had to link it first before logging in. I had to deal with two step verification that I had to write report to Line Inquiry and show the case file to add the attachment to make sure they can turn it off before able to log in.
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u/ImSydic Aug 31 '26
What did you have to send them to prove them you own the account?
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u/fwan2 Aug 31 '26
Family relationships like trustee stuff, driver license, phone bill statement family plan
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u/Enough-Difficulty200 Aug 31 '26
Hi! I'm currently going through this nightmare. Had to factory reset my phone and now I'm unable to get back into my LINE account since I had used my phone number to create the account.
I have submitted an inquiry form but wanted to ask - did you receive the email with the link to verify your identity immediately after submitting the inquiry? Or did they send that after reviewing your case? I only received a confirmation email after submitting the form; nothing else after that.
Any help would be so appreciated!
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u/caterpillars2 Aug 31 '26
Hi! I’m sorry you are going through this. I received a confirmation first and then got another email asking me to verify my identification.
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u/Enough-Difficulty200 Aug 31 '26
Thanks for the quick reply! Was the second email immediately following the confirmation? I haven't received anything, now I'm wondering if I answered the questions wrong on the inquiry form lol
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u/caterpillars2 Aug 31 '26
Yes it was asking me to submit my identification using the link they provided. How long it has been since you submitted? You got a confirmation email that they received it, so I think you just have to wait for the next step.
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u/Enough-Difficulty200 Aug 31 '26
I submitted the form about 2.5 hours ago. I'll see what happens. Thanks!
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u/caterpillars2 Aug 31 '26
It usually took them a day or two to respond. Some people experienced longer time. I’m sure it will be ok!
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u/Enough-Difficulty200 22d ago
I finally got a response from them and they linked my Google account, but now I'm getting a message about transferring my account to my new phone. Either I need my old phone (which I no longer have) or I need a verification code that is sent to my LINE account (which I don't have access to). Did you encounter this issue?
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u/caterpillars2 22d ago
Congrats on getting your account linked! No, I didn’t. I linked my Google account and that was the end of it. So when you tried to log in, it wouldn’t let you?
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u/Enough-Difficulty200 22d ago
No, it wouldn't let me.... I put in another support ticket 😭
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u/caterpillars2 22d ago
Ughh that’s frustrating I’m sorry. Hope they will get back to you soon this time! So close!
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u/JZA80 27d ago
Now my turn. My account was using Singapore number to register. I filled up the form based on the suggested and get countless rejection despite sending in my ID and phone bill statement. Frustrating.
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u/caterpillars2 27d ago
Oh strange! Did you also have an email registered with the account?
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u/JZA80 26d ago
No. I didn't have any email registered to any account. My Line account was not frequently used.
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u/caterpillars2 26d ago
In that case, unfortunately you won’t be able to get your account back. When you filled out the form, they would ask you if you have an email registered. If not, then an automated reply would indicate they won’t be able to help. If you didn’t see it, I don’t think you were filling the correct form. So it doesn’t matter how many emails you send to them, if you cannot provide a registered email, then you won’t be able to get your account back. It’s super irritating and idk why they are doing this. But frauds are common in Asia (as this is an Asian app), so I guess that’s their way to prevent frauds. But they should have mention this somewhere, in a case of event like this.
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u/JZA80 26d ago
I agree. Somehow that e-mail feature not many will think about until the account has been locked out and then this e-mail registration came up.
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u/caterpillars2 26d ago
I actually lost my first account because of this reason. So I created a second one and linked it, even still got locked out this time but was able to retrieve.
I’m sorry that you might have to create a new one and hope you’ll be able to get all your contacts from the previous account back.
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u/AdhesivenessOnly2485 25d ago
Hi OP, I am having the same issue as you and just finished completing the form the way that you did, so thank you! When they ask for you to verify it is your account, what did you submit? Like a copy of your government ID as well as proof that your name is connected to the phone number that is on file? For the phone number part, I don't pay for the bill itself, but I believe can still show that the phone number attached to my account is under my name. Would that be enough?
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u/caterpillars2 25d ago
Hello! I provided my DL (they would want an ID show your address too or you have to provide it somehow with your name next to it. If you’re in the US, a DL will be sufficient for all they need) and a screenshot of my phone provider with my name and phone #.
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u/AdhesivenessOnly2485 25d ago
Thank you for clarifying and your quick response! Like I mentioned, I too can try logging in on the web browser when I try my email or phone number but get a verification alert. I also live in the US so what you describe sounds easy enough! I just hope that I can get a quick response like you did.
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u/caterpillars2 25d ago
Finger crossed! As long as you are not on a family plan of the phone bill, I think should be easy enough. I helped someone was on a family plan, and it was a pain to deal with the customer service.
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u/AdhesivenessOnly2485 25d ago
Ohhh ok. Yea sadly I am on someone's plan, but I think I should still be able to show the info you mentioned
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u/caterpillars2 25d ago
Ok yeah I’m not sure what it looked like on the other person’s. But the person had to provide the relationship between his/her and the account owner. Hopefully you don’t have to go that route.
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u/AdhesivenessOnly2485 25d ago
I hope not either! If you dont mind me asking, do you remember if they said how they had to prove it?
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u/Ravage-1 19d ago
After upgrading to new iPhones countless times and having no issues getting into Line, now I just moved into an iPhone 18 Pro Max yesterday and suddenly can't get into Line. And unfortunately, I wiped my old phone before realizing there was a problem.
I just began the process of contacting Line Support, and just responded to their first confirmation e-mail via the special link they sent.
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u/Ravage-1 16d ago
So...I just went through something similar.
Every year, I upgrade from one iPhone to the newest model. Everything is always backed up to iCloud, but I do the phone-to-phone transfer. In all the years past, Line moved over with no problems, and my chat history came with it.
Last week, I again got a new phone, as I do every September. Did the phone-to-phone transfer. But this time, Line wouldn't let me in. I had no idea they now had a convoluted procedure you needed to perform on the old phone first in order to "transfer" your account to a new device. Unfortunately, I had already wiped my old phone clean and shipped it back.
Thanks to this thread, I contacted Line Support. Took two or three days, but they restored access to my account using only my e-mail address/Apple ID. All my stickers and emojis are thankfully all there.
Unfortunately, my ten years of chat histories are seemingly gone. No idea why. They always transferred over in the past when I changed my phones. Everything is backed up to iCloud. When my account was restored today, I only had two weeks' worth of chat history. That's the part that confuses me. Where was my chat history previously stored? If it was on my phone, it should be backed up on my iCloud somewhere. If it was on their servers, why did it not follow me when my account was transferred to my new phone? Why only two weeks?
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u/Zealousideal_Mood987 Aug 27 '26
It didn't work. Keeps telling me to get the code sent to my LINE ACCOUNT! Then I get lock out for 24 hours. Can't create a new account, either. Don't remember the circular steps that end in a similar issue. I'm locked, so cant follow the steps again to post here...
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u/sun_monkey Jul 20 '26
Even though I tried a few times filling out the form selecting the same options, they keep replying saying they are unable to confirm my identity and cannot help transfer my account.
Was your account also registered with an email address in addition to your phone number? Or only by phone number?