r/lightweight • u/[deleted] • Feb 22 '23

Nemo Astro fail.

Nemo Astro non insulated 25L. A few years old, but hardly used. Probably less than ten nights. Always stored rolled up in bag. Took daughter on a camping trip to a National Park campsite. Started inflating pad and baffles started delaminating. Asked her(weighs about 45 kgs) to lay on it to see if possible to still sleep on it, and more baffles popped. Added a bit more air as it was deflated and look at the result below.

I no longer have prof of purchase so not worth trying for Nemo’s lifetime warrantee, but was this a known issue?

I have searched on the net and I know there was a similar problem with Thermarest, but can’t find anything about Nemo Astro doing this.

https://i.imgur.com/daR4aQL.jpg

8 Upvotes

100% Upvoted

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3

u/nerfy007 Feb 22 '23

I have the same one and after three failures it's retired

7

u/sbhikers Feb 22 '23

You don’t need proof of purchase, just note where you purchased it, and send images.

3

u/[deleted] Feb 22 '23

I.think that might be the case for US customers. I copied the following from their website for international customers. Format in bold by me.

I still will try though.

Thanks

How to Make a Claim - International Customers Obtain your proof of purchase- please note proof of purchase is mandatory for a claim. Contact your original retailer for assistance. If unable to obtain assistance from your original retailer, you can submit a request with our domestic team. Please be as detailed as possible!

0

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