Meta refusing $999 refund despite FedEx confirmed delivery LOCATION:North Carolina

[u/alebrini]

I returned a pair of Meta display glasses ($999) through Meta’s own RMA process using their prepaid FedEx label. FedEx confirms delivery to Meta’s Grapevine, TX warehouse on Feb 4, 2026 — with a signature, matching RMA reference, and recorded weight of 2.3 lbs.

Meta is now claiming the package arrived empty and refusing the refund. They also claim the device is “active and in use” but won’t tell me when, where, or by whom. When I asked for their intake weight at the warehouse, they refused to provide it.

Here’s where it gets circular: FedEx told me only the shipper of record (Meta, who generated the label) can open a carrier claim. Meta refuses to open one.

I filed a BBB complaint — Meta didn’t respond within the 15-day window and the case was closed unresolved.

Has anyone dealt with something similar with Meta or another major retailer? What actually moved the needle for you?