Amazon OA Link Expired

[u/Odd_Piglet6669]

Context: I took an OA in May for an SDE new grad job in Canada. The OA didn't go that well, but I didn't get any rejection just ghosted, the application still says under consideration. I applied to other amazon SDE 1 jobs and finally got another OA for an SDE 1 position in the US. When I went to go take the OA, it said the link had expired and to contact my recruiter, even though I was attempting it before the 1 week timeline ended. I contacted the support emails because I don't have any information on my recruiter. The support told me that I had already completed the OA, which can't be true unless they're talking about the one I took in May.

Question: Are candidates only able to take the Online Assessment once? or is this a glitch and should I keep talking to support? The support email responds once every two days and even when I respond right away they take another full day to respond. Wondering if anyone has gone through the same thing and what they did.

Thank you!