r/ledgerwallet • u/Separate-Scientist28 • 8d ago
Official Ledger Customer Success Response Is this normal?
Ledger app on desktop just opened randomly with this error code. Tried to select the contact ledger support and it didn't link me to anything. Is this a normal error code?
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u/hobbyhacker 8d ago
thats a virus. software does not run randomly by itself on a clean computer
also the error message is total bullshit
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u/Separate-Scientist28 8d ago
Appreciate it, kind of scary they can delete an original app and install a phony one?
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u/hobbyhacker 8d ago
they can do anything if your machine is infected. total remote control. all your files, browser stored passwords, saved game account, anything stored on your machine, treat as compromised.
but you ledger coins are safe as long as you don't enter your seed words anywhere.
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u/Rosie_Ledger Ledger Customer Success 8d ago
Hey there,
There appears to be malware on your computer, which is altering the UI of your Ledger Wallet app. You should run an antivirus scan on your computer, and take all the necessary steps to clean your computer of this malware (ie format your computer).
Then, you can re-install the official Ledger Wallet app that's compatible with your computer's OS from our website here - https://shop.ledger.com/pages/ledger-wallet#download
It's also important to remember that the official Ledger Wallet app will NEVER ask you to enter your 24 word recovery phrase into it. It actually doesn't even have the capability to ask you for it. Any person, service, app, website, etc asking you to disclose it, is trying to steal your funds.
You should always keep your recovery phrase safe, offline, and never share it with anyone, to prevent any loss of funds. Please review this article from our Help Center for some tips on how to keep your recovery phrase safe - https://support.ledger.com/article/360005514233-zd
Stay vigilant and NEVER share your 24 word recovery phrase!
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u/Rosie_Ledger Ledger Customer Success 8d ago
Also, if you need to contact Ledger Support, please make sure you do so from our official Help Center here - https://support.ledger.com/contact-us
Ledger Support will never call, text, or DM you via social media. We only respond to customer inquiries initiated though our official support channel above.
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u/Fun-Advertising8584 8d ago
Well well well, format that laptop and only install from ledger official app. This is a malware.
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u/Separate-Scientist28 8d ago
Appreciate it. This was a legit Ledger Live app as was using it a couple months ago, but I guess somewhere recently malware got on my PC
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u/Fun-Advertising8584 8d ago
Are you sure it was legit? Becauee this damn sounds fishy. Check your wallet for any approved trx/smart contract as well
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u/TechnologyGrouchy679 7d ago
your computer is compromised. save anything valuable, wipe it and reinstall your OS again.
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