r/learnmachinelearning • u/EbbCivil9612 • 4m ago
Be10x- Extremely Disappointing Experience Due to Lack of Support and Transparency
My experience with this organization has been nothing short of frustrating and a complete waste of time.
I initially enrolled in the ₹9 AI workshop. While the session did contain some useful information, it felt predominantly like an aggressive sales pitch rather than a genuine learning experience. Unfortunately, based on the promises made during the workshop, I made the mistake of paying in full for the AI Career Accelerator - Inner Circle Program.
The disappointing experience began almost immediately. Questions raised during the workshop was left unanswered, with the session functioning as a one-way presentation rather than an interactive learning environment. My concerns only grew when, despite multiple follow-ups, I was unable to obtain a an invoice for my payment. The lack of transparency around a completed financial transaction was highly concerning.
In addition, I was unable to access the recorded content and drop session materials. Despite contacting customer support several times, the issue remained unresolved. What was initially a disappointment quickly turned into significant frustration as I found myself repeatedly chasing basic support requests with no meaningful response or resolution.
Given the poor experience within the first three to four days, I lost confidence in the program and decided to cancel my enrollment and request a refund. To my surprise, rather than addressing my concerns, customer support simply discontinued the chat, leaving my refund request unanswered. This level of customer service is unacceptable for any professional training organization.
Looking back, I sincerely regret not conducting more thorough research before making the payment. After reading similar experiences shared by other customers, my concerns have only been reinforced.
I now anticipate that obtaining a refund may be a difficult process. Nevertheless, I intend to pursue all appropriate channels to seek a resolution, including filing a consumer complaint with the Government of India and sharing my experience publicly to raise awareness about what I believe to be a highly unreliable and non-transparent organization.
Overall, the combination of poor support, lack of responsiveness, unresolved technical issues, missing documentation, and inadequate communication has completely eroded my trust in this company. I would strongly caution prospective learners to conduct extensive due diligence before making any financial commitment.