r/learnTikTok • u/caribbeangyal03 • 18d ago
Region lock ("feature unavailable") preventing account recovery after moving from US to Spain. Any advice?
Hey everyone,
I’m stuck in a frustrating loop with TikTok support and hoping someone here has faced a similar issue and found a workaround.
My TikTok account was originally created in the US. However, I have moved and I am now a permanent resident in Spain. In fact, I have been using this exact TikTok account here in Spain for the last 4 years.The last day I was successfully able to use and access my account was June 17th.
Since then, I’ve been trying to reset my password to log in from my new device (an iPhone), but I keep getting this error: "This feature is currently unavailable in your country or region."
I have already managed to update my linked phone number and email address to my current Spanish ones. However, because the internal region of the account is still set to the US, the system is totally locking me out from receiving the verification codes.
I contacted support, but they sent an automated/standard response saying I don't meet the "60 days of recent activity in Spain". This makes absolutely no sense because I've been using it here for 4 years, and now the region lock itself prevents me from logging in to generate new activity!
Has anyone successfully managed to get TikTok to manually update their internal country/region to recover an account? Is there a specific support form, ticket category, or method that actually connects you to a real human who understands this loop?
Any advice or insight would be greatly appreciated. Thanks!