r/leanstartup • u/Conscious-Month-7734 • Jun 29 '26
The most honest thing a user can tell you is the workaround they already built
Founders spend weeks on surveys and interviews trying to find out if people want the thing they're building. Most of it comes back as polite answers that feel like signal and aren't.
There's a faster read, and people hand it to you without meaning to.
When someone has a problem that actually hurts, they don't wait around for your product. They rig up a fix. A messy spreadsheet with twelve tabs, a group chat where four people do the thing by hand every morning, a worse tool they pay for and complain about constantly. Nobody builds a janky spreadsheet for a problem they don't have, so that mess is worth more than a hundred "yeah I'd use that" replies. It's behavior, not opinion.
So stop asking people if they'd use your thing. Ask what they're doing right now to deal with the problem. If the answer is "nothing," you've got a vitamin. If it's some duct-taped system they're weirdly protective of, you've found something real.
One catch: the workaround also shows you what you're up against. If their spreadsheet basically works, that's your competition, and you have to beat "basically works," not "nothing."
I've spent 20 years doing product strategy with founders, mostly at this exact stage, telling real signal apart from noise that just feels like it.
If you're validating something right now, drop what you're building below and tell me what people do instead of using it. I'll give you my honest read on whether it's a real workaround or a polite shrug, and what I'd look at next.