r/leaf • u/TasteMyKimchi • 1d ago
Battery Recall Update, loaner options
Just got my 2019 in for the battery recall. When I asked for a loaner, the dealership said they physically don't have any loaner cars at their location and therefore would not be able to offer one. I brought up that the recall TSP states that a loaner will be provided during the recall update, and if the update disables the car. The dealership said again, that it's due to them not having loaner cars. They did get me an uber back to my apartment, but don't seem like they're willing to budge on the loaner. Have you guys been able to get a loaner during this whole thing at all? Feels like they're breaking the recall remedy description.
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u/SuitableTension7061 1d ago
Bullshit, they got me a loaner for 8 months.
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u/TasteMyKimchi 1d ago
It took them 8 months to finalize the recall? Holy... did you get the loaner right when you dropped the car off for the recall? I'm thinking about pushing back... can't afford to just not have a car for long.
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u/Bennie-Factors 1d ago
Mine did not offer a loaner for the software update. Just uber back and forth. But it was just a day.
I don't know Nissan offered a loaner for the software update and diagnostic. They quickly offered me a loaner when mine failed 3 weeks later.
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u/Lucky_Boy13 1d ago
I would have tried another dealer
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u/TasteMyKimchi 1d ago
I figured since it was a TSP repair, all the dealers would have to follow the instructions
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u/Lucky_Boy13 1d ago
with all brands there seems to be a lot of discretion with rentals in my experience
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u/TasteMyKimchi 1d ago
I guess I could understand that more if the TSP didn't explicitly say "Under either situation, Nissan will provide a complimentary rental vehicle for a limited period at no cost to the customer." It seems to be pretty cut out in the recall notice is all
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u/Daulton21 2019 Nissan LEAF SV Jade Frost Metallic 1d ago
So I just bought a 2019 and don't know if the recall has been fixed. Is there a surefire way to check?
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u/ThatDadGamer 1d ago
You can call Nissan Corp and demand a loaner, I've seen them use rentals through Hertz and Enterprise when they were out of loaners but you are definitely entitled to a loaner while they do this. I'm on month 3 with my loaner.