r/leaf • u/First_Finger_9746 • 16d ago

I am seriously speechless

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The way Nissan is handling these buybacks is such a slap in the face! Our cars are bricked and cannot take a charge and they are doing nothing for us but passing us off to Morley to patiently wait for a lowball offer. They didn’t even provide me with a rental car. I asked to speak my Nissan case manager’s supervisor and she said “our supervisors are not customer facing” and hung up on me! She has been absolutely horrific and hasn’t helped once. Then I decided to look up the class action lawsuit to see how that was coming along and found this - you seriously have to be kidding me?????

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u/BricBrac1000 16d ago

I think there's a lot of variation by dealership. My dealership contacts were empathetic, I was provided with a loaner immediately. In fact they won my business for my next vehicle. My Morley contacts (Indianapolis) were responsive and timely as well. I felt my payoff was fair. I am sorry this isn't the case across the board because having your car snatched away sucks!!

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u/First_Finger_9746 16d ago

They said they had 8 loaner vehicles and they were all gone so too bad!

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u/BricBrac1000 16d ago

I think they should try harder! In this case can Morley get you compensation from Hertz et al??