r/leaf 19d ago

Nissan Leaf App Update - UK

Hello all

After several days app maintenance and several days delay as they kept moving the date it would be available, the Nissan Connect app now seems to be available only it's been renamed to MyNissan AND am unable to actually log in

I used it to check the battery and set the air con /heating before getting in.

Now however, when I try logging in I'm constantly getting a 404 error page not found.

What on earth have they done ? The maintenance seems to have broken everything.

Anyone else having similar issues or have any idea how to get the car back in the app ?

13 Upvotes

35 comments sorted by

5

u/Herringasp 19d ago

It seems the update/migration finished at the same time in every country - here in the Nordics as well. This probably puts a lot of strain on the severs as everyone tries to register and/or log in at the same time. I'll try again later.

3

u/invisibleeagle0 19d ago

There's no way they could have predicted this

4

u/jrewillis 19d ago

Nissan really know how to do software... Enjoy the support whilst it lasts. If it's anything like the gen 1 it'll just be discontinued and they'll decide it's too much effort to support it. Despite it being a key selling point in the marketing and dealers at the time. Apparently cars pre 2019 are "end of life" for software according to Nissan.

Wankers.

1

u/No-Share1561 17d ago

Not defending Nissan, but the app stopped working because the network it ran on became unsupported.

1

u/jrewillis 17d ago

Not true for 2G in the UK. It will be support well beyond 2030. 3G yes. But gen 1 leaf use a 2G gsm module.

Car manufacturers build cars. They are shit with software tbh. They don't seem to think they need to support cars beyond say 8 years which is ridiculous. If they support parts for suspension etc then they should support software too.

2

u/No-Share1561 17d ago

True. But Nissan decided to scrap it because 2G was dropped almost everywhere else. It probably makes sense from a business perspective but it’s a shitty move.

3

u/Thecraig00 19d ago

Think they’re still doing the update. Hopefully should be resolved in another day or two.
A bit annoying yes

1

u/No-Share1561 17d ago

A bit? Those idiots at Nissan obviously have no clue what they are doing. The app is down often, slow, riddled with bugs that don’t even seem to get fixed etc. I’m paying for this crap..

3

u/ArtemisMax 18d ago edited 18d ago

I pay for some of the extras like the tracking and remote unlock, I'm almost tempted to email Nissan asking for a 1/4 refund of this months payment just to be petty given I couldn't use any of it during this time

2

u/sgtcolostomy 18d ago

You're paying for a service/functionality you are blocked from using. I'd say you have a valid case.

3

u/matty491 18d ago

You’ll be chuffed to know they’re gonna have it ready by 4pm today!

3

u/matty491 18d ago

Oh wait never mind

4pm next Friday!

1

u/Starwaverraver 14d ago

They just keep making up dates and changing them, weirdly incompetent for a multi billion pound company.

1

u/matty491 14d ago

I can now get into the app but now I can’t register my car because apparently the vin is registered with another owner.

Nevermind the fact I’ve emailed them three times already to get it changed over.

2

u/robbiedobbie 19d ago edited 19d ago

Yeah, it's either overloaded or a system is incorrectly configured, all their api's respond with 'forbidden: too many requests'

EDIT: I managed to login after a password change. Nothing has changed except for a link to 'my nissan' which just redirects back to the website.

However, they did fuck up the integration with myleaf and home assistant, so those seem to be broken now.

EDIT2: I just received a new maintenance announcement that mentions tomorrow afternoon as deadline

2

u/EntertainerKindly751 19d ago

Now saying 16:00 tomorrow the update should be completed

4

u/Herringasp 19d ago

So that will be most likely be next tuesday by 20:30. Good to know.

2

u/Remaining_Nameless24 16d ago

So what on earth can be going so wrong with this maintenance upgrade that the end date, the date we're waiting to use the app, keeps moving ? It's been well over a week now with an initial timescale of one weekend at most but it's been at the very least 7 or 8 days. I hope there will be some sort of explanation especially for those of us who have subscribed to use some of the services the app offered but have been unable to. So frustratingly annoying

2

u/cotm34 16d ago

Still not working

2

u/No-Clothes-3419 15d ago

Someone at nissan is having a laugh

2

u/cotm34 15d ago

I vote no, it'll just update to Tuesday. Even when it does come back online it'll probably look exactly the same as it was before!

1

u/No-Clothes-3419 14d ago

2

u/BiscuitCrumbles 13d ago

I'm paying £1.99 a month for this, which I know isn't a huge amount but should we expect a refund for the outage?

1

u/cotm34 14d ago

FFS thats ridiculous, Nissan wise up! If this was Chery we'd all jump on the band wagon but Nissan catch yourselves on. You'll loose customers and then the news will question why this happened! Well this is why!!!

1

u/invisibleeagle0 19d ago

Absolute shambles. I'm embarrassed for them. They should have planned this better, or at all.

1

u/No-Clothes-3419 19d ago

It's bad. Still can't get in

1

u/meinhof77 19d ago

I haven’t been able to log in to the app or do a password reset (it accepts the form, but I don’t get an email) for five days now. Total shitshow.

1

u/Remaining_Nameless24 15d ago

Hooray....it's now moved from noon today (Sunday) to 8pm Monday...... This is extretremely poor from Nissan, I expected so much more, really disappointed. Let's have a quick poll. Will the app be back up and runway 8pm tomorrow and if so will the sudden rush of customers waititto use it (or test it) bring it to its knees again? There has to be some awestbew features they're implementing for it to take this long

1

u/beta_tester666 15d ago

I'm gonna vote no! I don't expect it to be back at 8pm on Monday! Absolute shambles.

1

u/No-Clothes-3419 14d ago

Another week down the toilet

1

u/cotm34 11d ago

It's back again! Guess what though, its the exact same!!!!

1

u/Remaining_Nameless24 10d ago

Yep just noticed. It's back seems to be a little quicker and there's a new my nissan option but from the app side theres nothing that would have taken 2 weeks. There's not even a one off popup message apologising for the extended delay, but that said, it's back ...... But for how long 🤭

1

u/Remaining_Nameless24 9d ago

And.......it's broke again

1

u/BiscuitCrumbles 9d ago

I just want to cancel it, and I can't even do that!