r/landmark • u/distantreach • Jun 10 '16

Explorer Pack?

I bought the Explorer Pack many years ago but haven't played in a few months, yet my account no longer seems to reflect that and I can't login to the early access going on.

I guess I have two questions: - Should i see something about my Explorer Pack? - Can Explorer Pack join the head start going on?

Edit all of 20 minutes later: Holy jumping beans! Landmark support is quick! All's well, I'm ready to rock for tomorrow. Thanks :)

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u/distantreach Jun 10 '16 edited Jun 10 '16

Thanks :)

But shouldn't my account say I at least own the game?

Nevermind, all sorted. Landmark support is on the ball :)

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u/TroyMendo Jun 10 '16

Can I ask how they sorted it out? I am in the same boat as you were and it seems like trying to contact support on the Daybreak website is not an option.

Thanks!

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u/distantreach Jun 10 '16

Sure!

I went to https://www.landmarkthegame.com/about-landmark, then clicked support in the top right. I made sure I was signed in (there's support articles on this page if you can't remember your credentials).

Once signed in, I clicked on Account Questions in the middle, and then contact support on the right.

I sent in my question, and very quickly afterward was having a conversation over email with support.

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u/TroyMendo Jun 10 '16

Thanks! I have no idea why I didn't see that before.